Microsoft Teams Background problem

Question

I am on windows 8.1 and why i am not getting background see this screenshot

Answer 1

Hi Ryan,

Is there any update to share with me?

Kind Regards,

Betty

Answer 2

Hi Ryan,

May I know whether there is any problem symptom? You could try to update Teams to be latest, then view if outcome is different. Click Avatar > Check for updates. 

Besides, try to clear the old Teams cache files to let Teams run at fresh state, for detailed steps, please view below:

a. Exit Teams.

b. Go to File Explorer, paste “%appdata%\Microsoft\teams” in location box and press Enter key.

c. Clear files in “%appdata%\Microsoft\teams\blob_storage” location.

d. Clear files in “%appdata%\Microsoft\teams\Cache” location.

e. Clear files in “%appdata%\Microsoft\teams\databases” location.

f. Clear files in “%appdata%\Microsoft\teams\GPUcache” location.

g. Clear files in “%appdata%\Microsoft\teams\IndexedDB” location.

h. Clear files in “%appdata%\Microsoft\teams\Local Storage” location.

i. Clear files in “%appdata%\Microsoft\teams\tmp” location.

j. Restart Teams and login your account.

Feel free to let me know if there is any update. 

Kind Regards,

Betty

Answer 3

no i have this option but when i apply it it is not working so what will i do

Answer 4

Hi Ryan,

Glad to help you here. In general, if you could not view Apply background effects option in a Teams meeting, it means:

1. The feature might not be available on your device yet; you could change another computer and try again.
2. You might be using Linux. But it is evident that your scenario is different.
3. Background effects won't be available to you if you're using Teams through optimized virtual desktop infrastructure (VDI).

For detailed instructions about this feature, please view Change your background for a Teams meeting, this feature is new-developed, certain part might not be perfect now, for the inconvenience it brought to you, we are sorry, your understanding and support are highly appreciated.

Kind Regards,

Betty