Sound

Question

I don't hear any sound from the teams calls of my Mac, I cant hear anything that anyone says. Help?!

Answer 1

thanks Nik, I'll give these ago and if it still doesn't work I'll get back to you

Answer 2

Also, please go to System Preferences > Security and Privacy > under the Privacy tab > Microphone and un-assign Teams the permission. Reboot your Mac, then re-assign the permission to see if there is any difference.

Answer 3

Hi Anderson,

Firstly, I would suggest you follow the below basic troubleshooting to avoid common issues due to app cache:

For windows user:

1. Manually restart the app by right-clicking the icon in your taskbar (Windows) and selecting Quit.
2. Go to File Explorer, delete any of the files in the following locations:

• %AppData%\Microsoft\teams

3. Click the app icon to open it again.

For Mac user,

1. Quit Microsoft Teams.
2. Delete files in following folder path.

“~/Library/Application Support/Microsoft/Teams/

3. Restart Microsoft Teams.

Besides, you could access 'Teams Web App' https//teams.microsoft.com, use "Use the web app instead" option to open teams in a browser and check the outcome. It will help to isolate the issue with the desktop app.

Regards

Nik

Answer 4

i've tried it with just the Mac audio and with my airpods, neither have worked

Answer 5

Hi Anderson_364,

I'm Nik, an independent advisor here to assist you with this.

May I know if you are using an external USB/wireless headset or in-built audio device for MS Teams?

Could you please let me know headset device model and make?

Regards

Nik