Teams Free setup attempt - error message : ******@domainname.com hasn't been added to your organization's directory. Contact your admin or try a different email.

Question

Please note: ******@domainname.com is of course not my real email address - but I would of course prefer not to expose my email address to a public community forum. So therefore I use this as an example

As mentioned I get the above error message. But.... what organization does the error message refer to ? I just want to set up a new Teams Free with the user ******@domainname.com

Is the organization = 'domainname.com' (the last part of my email address) ? I know that another user in the 'domainname.com' domain has been used to set up a Teams Free (let's call him ******@domainname.com) - but does this mean that nobody else using 'domainname.com' emails can set up a new and *separate* Teams Free ??

What if I tried to sign in with ******@gmail.com account - would also only the first with an @gmail.com mail be able to set up a new Teams Free ?

Is the reason the following:

Is the Teams Free perhaps not available to personal users without their own domain - only for whole domains (like the domain used as an example here : "domainname.com") ?

Please help me solve this problem - or at least understand why this happens

Thanks in advance

Frank L.

Answer 1

I seem to be being past from pillar to post, contacted Teams for Business who Directed me to Teams for Personal who have now directed me to here 'Teams for Free'.

I'm trying to register for Teams but am getting the error message "{email address} hasn't been added to your organization's directory"

Can someone please assist?

Answer 2

I keep getting error message when registering with my e mail

Answer 3

I tried to submit my screenshot through the personal message link above and received an "access denied" error.  How do I submit my info to determine why I am unable to set up a free teams account?

Answer 4

Hello LisaLee#,

Private message cannot access by other users, so this is the reason that you get the “access denied” error. Kindly post new thread on our community site, so our team can help you personally to resolve your issue.

Thanks and regards,

Ankita Vaidya

Answer 5

Hello FrankyL,

Any person with any corporate or consumer email address can sign up for Teams. People who don’t already have a paid Office 365 commercial subscription will have access to the free version of Teams. If you're signed in to a Microsoft 365 work or school account, you won't be able to sign up for Teams free. There are many reason that you'd like to sign up for Teams free, but you can't do it and for that, please check details information on https://support.microsoft.com/en-us/office/i-d-like-to-sign-up-for-teams-free-but-i-can-t-why-b77286e2-b875-4e9b-8b94-540269ddccd2?ui=en-us&rs=en-us&ad=us .

If other user had already set up Teams free on your organization, you will be not allow to set up Teams free on it. If you are not covered under the specified scenario listed in the above article, we request you to kindly provide your email id , entire screenshot of your error message via the Private Message, so we can help to check if Teams free is listed on your organization or not. 

To learn more about Teams Free, please check Further Welcome to Microsoft Teams free .

For your privacy, we will send you private message for collecting it.

Thanks and regards,

Ankita Vaidya