WINDOWS 2016 VDI PERSONAL COLLECTION CONNECTION PROBLEM

Question

Hello,

im using windows server 2016 to deploy VDI i created two collections one is pooled and the other is personal.
when i download the rdp file of the pooled collection from the rdweb i can remote login to my vdi desktop without any problemm but for the personal collection i can't an error appears and says '' There are no available computers in the pool. try connecting again ....''

the event viewer log is:
1)
Remote Desktop Connection Broker Client failed to redirect the user VDI\test.
Error: NULL

2)
Remote Desktop Connection Broker Client failed while getting redirection packet from Connection Broker.
User : VDI\test
Error: Element not found.

3)
RD Connection Broker failed to process the connection request for user VDI\test.
Load Balancing failed OR Specified endpoint could not be found.
Error: Access is denied.

4)
RD Connection Broker could not find an assigned Personal Virtual Desktop for user VDI\test. HRESULT = 0x80070005

I find it wierd that the pooled work fine but the personal gives that error.
Can anyone help please.
Thanks.

Answer 1

Hello @Hamza Benhamani ,

Thanks for your query.

Please run PowerShell cmdlet below to confirm personal desktop assignment configuration first:
Get-RDPersonalSessionDesktopAssignment -CollectionName "RDSessionHostPersonalDesktopCollection"
Get-RDPersonalSessionDesktopAssignment: https://learn.microsoft.com/en-us/powershell/module/remotedesktop/get-rdpersonalsessiondesktopassignment?view=windowsserver2016-ps
FYI:
User Cannot connect to Personal Session Collection Desktop: https://social.technet.microsoft.com/Forums/en-US/f109fb95-af2e-4ef0-bcdc-d1d5c390389b/user-cannot-connect-to-personal-session-collection-desktop?forum=winserverTS

Best regards,
Leila

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Answer 2

Thanks for your feedback sir,

This is what the cmd gives me, and you can see that i have the personal collection

Answer 3

Hello,

thanks again for your response, but what i want you to understand is that i don't have the rdsessioncollection so the cmdlet that you want me to run don't work for me.

please see the picture below and understand what i mean, and tell me what is wrong.

thanks

Answer 4

Hello @Hamza Benhamani ,

Thanks for your information.

1.What’s the version of your virtual desktops? Are they running Enterprise?
When you had it set to manually assign, did you right-click on one of the available desktops, choose Assign desktop, and assign it to the user?
https://social.technet.microsoft.com/Forums/lync/en-US/78f3cbb3-98a5-4316-af40-1da9a69a9b41/windows-2012-error-no-computers-available-in-the-pool?forum=winserverTS

2.Did you try to reboot the broker server, or remove the RD session host server from the server list and add the same server name again?
Did you set the DNS record for our broker/gateway server to the private IP?
https://community.spiceworks.com/topic/2245340-there-are-no-available-computers-in-the-pool

Answer 5

Hello sir,

1)
They are running Windows pro, yes I assigned it as you mentioned.

2)
the DNS record is good and yes it's assigned to the private IP.

I even reinstall it from scratch and I still have the same problem.
The pooled collection works fine, but personal show's me the error.

Best Regards,