MICROSOFT 365 REFUND

Question

Hi, please let me know how I can get a refund from my Microsoft 365 subscription. I was not aware that it would automatically deduct money from me after the free trial. I want my money back. I tried my best to follow the instructions online. I tried cancelling it to have my pro-rated refund however it's not allowing me to. HOW CAN I GET MY REFUND PLEASE? IT WAS ONLY DEDUCTED YESTERDAY. I tried calling the hotline here in the Philippines but no one's answering.

Answer 1

Hi Carlasarah,

Thank you for your issue description, Carlasarah. Our pleasure to support you.

We ar sorry such thing happened to you and we will make our best to help you. We just need to first confirm with you if you subscribed to Office365 for business. If it is so, for the refunding, you could first cancel your subscription if you  have fewer than 25 licenses assigned to users.

Refund: Any prorated(calculated per days based on your usage) will be returned to you within the next billing cycle after your cancellation. 

Steps to cancel your subscritbtion:

1. In the admin center, go to the Billing > Products & services page.
2. Find the subscription that you want to cancel, and under Settings & Actions, select Cancel subscription.
3. Review the important dates, provide feedback about why you are cancelling, then select Cancel subscription. Your subscription now appears in a Disabled state, and has reduced functionality until it's deleted. For more information about what you can expect when a paid Office 365 for business subscription is canceled, see What happens to my data and access when my Office 365 for business subscription ends?

In addition, make sure you contact support correctly.

If the above information still not helpful for your cancellation and refund, we would collect your information through private messagefor your further cancelling subscription action.

Thank you for your patience and cooperation.

Kind Regards,

George