Device Restarted when sharing screen

Question

Hi,

My device always restarted when I tried to share my screen on a meeting with Teams App. 

Can anybody help my problem ?

Thanks

Answer 1

Hello Arief,

Since its a blue screen error, you may take a look on this link on how to troubleshoot:

https://support.microsoft.com/en-us/help/14238/...

Thank you

Answer 2

Hello Arief,

Can you try disabling GPU Hardware acceleration:

Click Profile Picture > Settings > General > Check "Disable GPU hardware acceleration (requires restarting Teams)" > Restart Teams.

Thank you

Thanks, but my device still restarted (again)

:"(

Answer 3

Hello Arief,

Can you try disabling GPU Hardware acceleration:

Click Profile Picture > Settings > General > Check "Disable GPU hardware acceleration (requires restarting Teams)" > Restart Teams.

Thank you

Answer 4

Hello Arief,

My name is Veejay, I'm an Independent Advisor and a Microsoft user like you and I'll be glad to help you.

I suggest to clear your Teams desktop app cache:

1. Sign out in Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
2. Cut and paste %appdata%\Microsoft\Teams into File Explorer.
3. Delete the contents of the entire folder.
4. Restart Microsoft Teams. Sign In.

Please let me know if you have any questions or concern.

Thank You

Thank you Mr. Veejay for your response,

I did all your suggested step above, but when I open Teams Apps again, the apps not ask me to sign in but it signed in it's self.

And when I tried to share my screen, same problem happens

Answer 5

Hello Arief,

My name is Veejay, I'm an Independent Advisor and a Microsoft user like you and I'll be glad to help you.

I suggest to clear your Teams desktop app cache:

1. Sign out in Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
2. Cut and paste %appdata%\Microsoft\Teams into File Explorer.
3. Delete the contents of the entire folder.
4. Restart Microsoft Teams. Sign In.

Please let me know if you have any questions or concern.

Thank You