Teams Screen Sharing Issue

Question

Hi,

I am unable to share my screen while connecting to docking station. It goes black and noone can see anything. If I remove the docking station, then I am able to share but it is very slow. I have tried uninstalling Teams and install it again. Clear the cache and also done the below troubleshoot.

Version:- 1.4.00.16575 64 Bit

Laptop Model :- Dell Latitude 7480 (I have run the Dell Support Assist to verify all the drivers are up to date). Also tried on Dell XPS 2 in 1 but same results.

Docking Station model :- Dell Wd19

Windows Version :- Win 10 20h2 (All upto date)

I can successfully share screen with no issues on on Microsoft surface pro only. I always use the same network connection which mean if surface pro is working fine then it should work on Dell. Please help. I have about 4 users with same laptop model or other Dell model laptop with similar issue.

Thanks in advance.

Answer 1

Yes, user is able to share the screen through online platform.

Answer 2

Hi

My name is Daniel. I am an Independent Advisor.

I'm wondering whether you are experiencing the same issue when using MS Teams online.

Please follow these steps below to isolate the issue:

1. Please go to your computer then open your chrome or edge browser as the only recommended browsers to access MS Teams online.
2. Please go to MS Teams online https://teams.microsoft.com
3. Then try to log in.
4. Try to screen share

Are you experiencing the same issue when you are using MS Teams online from your computer?

Disclaimer:

This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users helping other users.

Kind Regards