Cannot Create a New Tag - Error

Question

I've been trying all day to create a new tag in one of my teams but I keep getting this message.  This only happens on 1 of my Teams.  My other teams seem to work fine.

I've tried on the desktop app, mobile app and web app.  None of them can create the tag. I have also tried to refresh teams from the Admin centre but still no joy.

Answer 1

Hi, I have raised a support ticket with Microsoft Support thanks and the issue has been resolved.  It was a permissions issue on my own account even though I was set as an Owner of the team in question. We tried to create a Tag using the account of another Owner and they were able to without any issues.  To resolve this we went to the Teams admin centre and changed my account from Owner to Member for this team and then assigned it back as an owner again.  Once this was done and the site was refreshed, I was able to create Tags again.  Thanks

Answer 2

Hi, no it's not the device that's the issue.  As mentioned I also tried this on the mobile app (using a different device) and I still couldn't create the tag.  I have also tried a laptop and a PC, neither allow it. I've tried logging out and logging back in again but the same thing happens.

Thanks

Answer 3

Thank you for sharing the solution!

I am sure this will help others, have a great day!

Answer 4

Have you tried opening a ticket in the Admin Center regarding this problem?

Answer 5

Hello undrop79-,

My name is Juan Pedro and I'm a fellow customer and expert user. I will be more than happy to assist you today!

Have you tried rebooting your device/computer? Also, you could try logging out and logging back in.

I hope this helps! Please let me know if you have any further questions.

Thank you.