Microphone not Working

Question

My microphone won't work. It always says 'Teams can't hear you'.

Answer 1

Hello Siddhi Jairath,

Regarding your issue, suggest you to check Microphone is enable for Teams from your Windows setting and Teams app setting.

A. For Windows Microphone setting :

• Windows Key + i > Privacy > Microphone > Make sure that Allow apps to access your Microphone is ON
• Also down below and check Microphone is ON for Teams. you may try to re-enable this setting.

B. For Teams Microphone setting :

• Click your profile picture from Teams App > Settings > Device > Under Audio device, check correct device is selected
• Also check your Teams app is updated with latest version: You can update your Teams with select “Check for update” option available under Teams.

C. Make a Test call:

• After verify the above settings, make a test call to check the issue. In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, such as your device is connected or not, device not found, network issue. Based on such error message make changes.
• For test call: Go to Teams device setting > Choose Make a test call under Audio devices.

D. If test call has no issue, try to clear Teams cache and check if it helps to resolve your issue.

• Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
• Go to File Explorer, and type in %appdata%\Microsoft\teams.
• Once in the directory, you’ll see a few of the following folders:
• From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.: %appdata%\Microsoft\teams\application cache\cache
• From within ‘Blob_storage’, delete any files that are located in here if any.: %appdata%\Microsoft\teams\blob_storage
• From within ‘Cache’, delete all files.: %appdata%\Microsoft\teams\Cache
• From within ‘databases’, delete all files.: %appdata%\Microsoft\teams\databases
• From within ‘GPUCache’, delete all files.: %appdata%\Microsoft\teams\GPUcache
• From within ‘IndexedDB’, delete the .db file.: %appdata%\Microsoft\teams\IndexedDB
• From within ‘Local Storage’, delete all files. : %appdata%\Microsoft\teams\Local Storage
• Lastly, from within ‘tmp’, delete any file. : %appdata%\Microsoft\teams\tmp
• Once finally done clearing, you can now restart Teams from your local desktop and all cache will be cleared from the desktop app.

E**.** If you have deferent Audio device, suggest you to check if different microphone is working or having the same issue.

Thanks and regards,

Ankita Vaidya