Problem when presenting on Teams

Question

I have a problem with teams when I am presenting to a group of people via Teams. I upload the presentation in advance but the presentation is very slow to move through slides. Then my screen freezes and crashes. I can then not exit anything without switching the laptop off. It has done it regularly  and is now causing a problem. I have had my Internet speeds checked and my line checked and there are no issues. I really don't know how to fix this issue but need to fix it as it affects  my job. What can I do

Answer 1

Hi Jennin22,

Welcome posting in the forum.

Based on your description, my understanding is that when you share contents in Teams meeting, your screen freezes and crashes.

Given your situation, you may try below methods to see if there are any improvement:

1:  check Teams desktop app update, click your profile picture at top right bar > check for updates.

 2: try to reinstall Teams desktop app.

3: try to access Teams web app to see if the same issue happens, if you can use it without issue, you may use Teams web app as a workaround.

4: since you mention you got this issue with share presentation (PPT), you may try to share the entire screen then test the result.

if you got any updates, please feel free to share with us.

Regards,

Grace

Answer 2

Hi Jennin22,

Have you got any updates?

Regards,

Grace