Microphone Issues on Docking Station

Question

My microphone does not work when my laptop is docked. No matter which app I try to use, Teams, Skype, Zoom, Voice Recorder, etc. none of them pick up my microphone. I have gone through all the settings and made sure the app access was switched on in the privacy settings. I've gone into the sound settings and tested the input for my microphone and the computer recognizes when I speak but others cannot hear me.

Answer 1

Hi Angela_W21,

Thank you for choosing Microsoft forum.

Based on your description, would you please try the following methods to see if they work for your scenario?

1. Go to Teams web app ( https://teams.microsoft.com/ ) with an inPrivate/Incognito browser window and sign in your account. Check the performance of your microphone via Teams web app.
2. If your microphone still doesn't work in Teams web app, click the avatar at the top right of your Teams desktop client and click Settings.

Go to Devices. Check if your audio devices (speaker and microphone) are correctly identified by Teams app. Make a test call.

3. If the above still doesn't work, please try to disable/disconnect your docking station from your laptop and test the performance of your microphone.
4. You may also refer to Certified devices and Hardware requirements for Microsoft Teams to check if your devices meet the requirement for Teams. 

Hope this helps! Thank you.

Stay safe & Best wishes,

Qian

Answer 2

Dear customer,

Hope everything goes well with you.

Regarding your concern, may I know if there is any update? Thank you!

Sincerely,

Qian