"Trial Version" microsoft team notification

Question

Every time I'm in a meeting on teams, both from my laptop and phone, a pre-recorded voice keeps repeating "Trial version". I can't hear anything the other people in the meeting are saying but they can hear me. So far, I've tried everything: I've uninstalled the app and reinstalled it, I've checked for updates and nothing seems to work. 

I really can't understand the problem, since my Microsoft teams version shouldn't be a "trial" one (my university bought the licence).

Thank you to anyone that can answer me.

Answer 1

My pleasure, Ilaria! I'm very glad to hear that the problem has been solved. Stay safe.

Answer 2

Hi Didi,

That apparently solved the problem!

Thank you very much!

Answer 3

Hi Ilaria,

My name is Didi, an Independent Advisor.

You may try clearing the Teams cache and check if you'd experience the same issue.

If you're on Windows:

1. Quit Microsoft Teams. Right-click the icon and select Quit.
2. Cut and paste %appdata%\Microsoft\Teams into File Explorer.
3. Delete the contents of the entire folder.
4. Restart your device then sign back into Microsoft Teams.

For Mac:

1. Quit Microsoft Teams.
2. Delete files in the following folder path:

“~/Library/Application Support/Microsoft/Teams/

3. Restart your device then sign back into Microsoft Teams.

Please also try signing in to the web app to see if there's a difference.

https://teams.microsoft.com/

Thank you.