Reading Progress (Teams)

Question

I assigned a Reading Progress assignment and at first students were able to submit multiple attempts to the assignment but I have gotten multiple students that have showed me that they are getting this error message when trying to submit another attempt. I tried to log onto Teams and go to Students View to see what they were seeing and I am getting the same message. When I go in and try to edit the assignment the text shows up fine but when I go back to Student View it shows the same message. I would appreciate any suggestions to fix this issue.

Answer 1

Hi Kimberly,

Are you using Chrome or Edge browser? When I test in Fire Fox, there will be a notification prompt out and tell me the browser isn’t supported.

 

When I test in Edge, it’s working by my side.

Regards,

Rena

Answer 2

Hello,

Even if I assign a new assignment the same message is appearing. I upload the file to be ready but then when the students hits Start this message will appear. I have viewed it myself with the Student View feature. I asked another teacher to double check his Reading Progress assignment and he is getting the same message as well as his students. I think this is an issue occurring to multiple teachers and accounts.

I have it set to unlimited attempts with a due date of 1/28/22 at 11:59 PM.

Answer 3

Hi Kimberly,

Based on your descriptions, some of your students cannot try another attempt to do the Reading Progress assignment because they will see “Sorry, we couldn’t get the right information to show the text correctly” error.

To narrow down the issue, can you tell us the information below?

1. What’s the Number of Attempts you set? Is it unlimited?
2. Have you set any Date due for this assignment?
3. Do all your students cannot try another attempt for this assignment now?
4. Does the issue only happen to this specific assignment or even a new created one?

Regards,

Rena