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Planner does not work

Anonymous
2019-07-31T12:17:51+00:00

Hi, my Planner app does not work recent days. When loging in and after I input my logins. Screen showing login appears but nothing happens. (see picture)

this bug appears after restarts, on different network connections. D

Keeps on loading and nothing happens

[Tenant Information has been masked by Sukie Qi MSFT]

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Anonymous
2019-08-01T10:45:19+00:00

Hi thank you, tried all the steps, worked on different browsers so looks like final solution was to clear cache memory and chrome settings which somehow blocked it. So after chrome setting reset it works thank you

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  1. Anonymous
    2019-08-01T10:54:13+00:00

    Hi Vitek,

    Thank you for posting back.

    We're glad to hear that my suggestion is helpful to your. I'm also glad to hear that your problem has been solved.

    If you have any other questions, welcome to post a thread in our forum, our engineers will continue to help you.

    Best Regards,

    Sukie

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  2. Anonymous
    2019-08-01T09:48:49+00:00

    Hi Vitek,

    Thank you for your message in this forum.

    According to your description, I have tested it with my Planner and I cannot reproduce the same situation as yours. As steps shown below:

    I went to Office 365 Portal > then I clicked Planner web app > after two or three minutes, the Planner web app was opened.

    Given this situation, we’d give you the suggestions below and hope that will help you:

    1. You mentioned “on different network connections”, you can use your phone’s connection by opening a hotspot to check if the same problem will occur. This will help you troubleshoot if it is caused by firewall or proxies.
    2. After opening this page, please wait a few minutes to check if the same problem will occur.
    3. You mentioned “When loging in and after I input my logins”, we’d suggest you go to Office 365 Portal> then click Planner web app to check if the same problem will occur.
    4. Please change another browser to check if the same problem will occur.

    If the problem persists, to help you better, I want to confirm the  information below with you:

    1. Do all the other colleagues have the same problem?
    2. You mentioned “When loging in and after I input my logins”, may I know if you signed in via entering the link of Planner web app?

    Best Regards,

    Sukie

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