Team Multi-Window Function No Longer Working

Question

Good morning Team!

Teams ver. You have Microsoft Teams Version 1.4.00.19572 (64-bit). It was last updated on 8/25/2021.

Win10 ver. 21H1 (OS Build 19043.1165)

I appears that late last night or this morning Teams has run an update (effecting all users) that no longer allows you to have Multiple windows open (e.g. My video meeting in one window dragged to monitor one, and my chat contacts/teams/calendars in another window on monitor 2.

Now if I click on the "Chat" tab to the left of my video call, it just moves the video call to the upper left corner of my singular Teams window and makes the Chat fill most of the same Teams window. If I pop-out my chat, it only pops out that one instance of the chat with John Doe, does not pop-out the entire chat tab.

It also appears that there is no longer a setting to use old options that they had implemented in mid 2020 that I found in an article that i post in my next post as I'm not sure the rules and do not want to retype this post.

Is there a way to reset this back to using Multi-Window functionality?

Answer 1

Hi

My name is Daniel. I am an independent advisor.

I've just tested this issue on my end, I don't experience the same issue. I can remember a few days ago other community members were experiencing the same issue it seems to me he was experiencing an intermittent issue. Is there any chance you use the MS Team app in a Virtual desktop enviroenmetn?

With that said, Could you please reset the MS Team app and see how it goes.

Please visit the following article and refer to the section, under the "Windows: Clear Teams Cache" section. https://www.uvm.edu/it/kb/article/clearing-team...

However, if the problem still persists then please run the MS Team app in compatibility mode:

• Right-click the MS Team icon on the taskbar then select quit.
• Then right-click the MS Team icon on the desktop > select properties > Under the compatibility tab, check the "Run this program in compatibility mode for" option then select Windows 8 from the dropdown list
• Right-click the MS Team shortcut on the desktop > select run as administrator.

This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users, helping other users.

DISCLAIMER:

There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards

Answer 2

Thank you again!

I do not have that button, so I have used the "Give Feedback" button. Reinstalling the app did not resolve the "Report a Problem" button issue, and neither does the run as admin. Seems funky.

I appreciate your time.

Answer 3

I do believe this issue needs to be investigated furthermore by the MS Team engineering team so they can determine the best next steps for this particular issue.

I highly suggest you report this issue, If this is a bug normally they will release fixes but as a community advisor, I can't guarantee that for you since I don't work for Microsoft.

Follow these steps: Select Help > select report a problem

Answer 4

Thank you very much for the prompt response!

1. I am not using a VM or Virtual Environment for my testing;
2. I messed with the Compatibility settings while clearing the cache between each test, and it appears that the solution is to run as an administrator HOWEVER, this will not work for our business as we would need to put in our credentials for over 300 users to resolve. Not to mention that we would have to reinput credentials on every reboot or workstation move.

I will let the few parties complaining know about this fix and hopefully it is just intermittent as you stated.

Answer 5

It also appears that there is no longer a setting to use old options that they had implemented in mid 2020 that I found in an article that i post in my next post as I'm not sure the rules and do not want to retype this post.

https://office365itpros.com/2020/04/10/teams-pop-out-windows-chats-meetings/