Error code - caad0009

Question

Hi

i ran into a problem with Microsoft teams crashing and cannot login into desktop version. the web version seems fine, but the desktop version is not responding, and at the same time whole win 10, especially start and search buttons are unresponsive. Can anyone help please ?

Moved from More Office apps

Answer 1

Hello Kristijan,

Thanks for your reply.

As my experience, there may be the following reasons:

• Your device disabled or deleted by your admin, as shown below:

• Device has no line of sight to the Domain controller.

The device must be on the organization’s internal network or on VPN with network line of sight to an on-premises Active Directory (AD) domain controller.

• Your organization have their own local environment, cannot compatible with Azure AD(This will cause many people in your organization unable to log in desktop application)

So please contact with your IT admin to check this issue, and please try to run as administrator to executes this command dsregcmd /status and send me the screenshot of the complete result, as shown below:

Best regards,

Regina

Answer 2

exactly same issue for last 3-4 weeks - desktop stops working - with connection issue - have to go to web version - machine search and windows icon to other menus isnt working as well - no one else in company has the same issue - maybe a mismatch on work and personal login? but no information to confirm this - Reinstalled Teams several times - failed twice -  eventually today have uninstalled hp sure click as an idea from French Microsoft support and this time Teams installed ok and is now working - see how long it works!

(also had failed to install error caad0009

Answer 3

Hi

i ran into a problem with Microsoft teams crashing and cannot login into desktop version. the web version seems fine, but the desktop version is not responding, and at the same time whole win 10, especially start and search buttons are unresponsive. Can anyone help please ?

Moved from More Office apps

The Excell no opening.

Answer 4

Dear Regina.

thank you for your reply and willingness to help me.

My account is part of a national program for online learning in Macedonia. so the organisation has more than 200k users.

problem arises when i try to log in to the desktop version of eh teams. yes, i get the same window with the following text:

desktop-849898d6-8d5d-4f4b-af0c-a92a494b010a

Error code - caad0009

There's a more permanent way to sign in to Microsoft Teams. If you're having trouble completing the process, talk to your IT admin

So now i use the online version of teams, as i have to attend classes, but there aslo not everything is running as it should. I get offline, invisible to others, mic or camera not working...

I cannot tell if others have the same problem, as i am part of an online school platform schools.mk. 

Apart of the problem with teams, i also started having problems with my pc, as it seems that it is blocking opening of start button, as well as cortana and search button on desktop.

i tried to insert the text you sent to command prompt and i don't get nothing. The black window appears for a second and then disappears.

Thank you in advance

Kristijan, (the father of Ana, as she is 13 and expects me to solve the problem :))

Answer 5

Hello Ана Ѓорѓиевска,

Thanks for posting here, I’m very willing to help you.

May I know is there any other alert besides this error code, is the error page shown below, If not please send me the screenshot of your issue.

Also I would like to confirm are you the only one with the problem or there are few people in your organization are affected? Because we need to know is it your login server issue or related to your device or account.

In addition, please Click Start button and input Command Prompt, run as administrator, then type

dsregcmd /status

please send me the screenshot of the result.

If there are any update, please feel free to let me know.

Best regards,

Regina