Team Android Mobile app syncing issue.

Question

I am writing to bring to your attention a critical issue affecting a significant portion of our fleet of Android devices. Approximately 10-20 percent of our devices are experiencing a perplexing problem with the Teams application, wherein certain teams fail to sync and update properly.

To date the only fix is for the user to log into a web browser version of teams and look at the teams channel it then updates on the tablet.

The symptoms of this issue are as follows: despite new posts being made in a channel, affected devices display outdated information and fail to reflect the latest updates. Consequently, users are unable to access crucial information in a timely manner, significantly impeding workflow and collaboration efforts.

To date, we have exhausted various troubleshooting measures, all of which have proven ineffective in resolving the issue. These include:

1. Clearing cache and temporary files: This action results in channels appearing blank, devoid of any data, including both old and new posts.
2. Logging out and then back in: Despite attempting to re-authenticate, the problem persists.
3. Deleting the Teams application from the device: Reinstalling the application has not yielded any improvements.

Interestingly, we have observed that if a user is tagged in a post, the content becomes accessible through the activity tab of Teams. However, this workaround is not a sustainable solution for our operational needs.

Given the severity of this issue and its adverse impact on our productivity, we urgently require your assistance in identifying and rectifying the root cause from the administrative side. Any insights or guidance you can provide to resolve this matter expediently would be greatly appreciated.

Answer 1

Hi MSFT representative.

Is there any official issue number or thread to follow?

This is still happening:

Same issue on my Samsung S22.

At some point, and it seems to be very often when you switch from 4G Data to Wifi or vice versa, MSFT Teams stops syncing.

I've tried everything indicated.

I tried turning off and reactivating the "work" partition.

I've tried turning airplane mode on and off.

Nothing solves it, except in most cases, restarting the phone.

This is not new, it has been happening for several months and is a very serious problem for those of us who are on the move and relying on the tool.

Answer 2

Hello James Blair,

Good day!!

Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused. Our team is aware of this syncing issue affecting some Android devices and is actively working on a fix.

I understand your concern but since your problem is related to Teams Android Mobile app syncing issue, I would also like to suggest you post your concern in the related community i.e., Ask a question - Microsoft Teams - Microsoft Community Hub **** to get the detailed help from the experts.

Apologies for redirecting you to different community as the members in the category posted focus on the users with out of the box concerns on Microsoft 365 and have limited knowledge on the Microsoft Teams Android; so, to get the fast and better assistance, we have redirected you in the correct path.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

S M Nazmun Nur