Issues with Multiple Accounts in New Microsoft Teams Version

Question

Hi,

I have four accounts in Microsoft Teams. In the old version of Teams, I could switch between these accounts easily without any issues. However, in the new version of Teams, one of my accounts keeps logging out automatically, which is really frustrating.

Could anyone suggest a way to prevent this from happening? Any help would be greatly appreciated!

Thank you!

Answer 1

Hi

I have a similar problem - I work as a freelance so am a member of multiple Teams with different organisations. I've just been invited to join a new Team and I am going round in circles trying to access it.

I've followed your instructions:

The cache for the "New" Teams app is located at C:\Users\user.name\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe. You can clear the cache by deleting this folder with Teams UWP closed. Please replace user.name with the actual username of the account on the computer where you want to clear the cache.

Could you please clarify: should I delete the whole folder MSTeams_8wekyb3d8bbwe or just the Local Cache folder within?

Thanks!

Answer 2

Dear Baran Rao,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

Based on your description, you're experiencing issues with switching between your accounts in the new version of Microsoft Teams.

One possible solution to this problem is to try clearing your cache in new Teams app. This can help to resolve any issues with the automatic logouts.

The "New" Teams app is a Universal Windows Platform (UWP) app, and it stores its cache in a different location compared to the previous version of Teams.

The cache for the "New" Teams app is located at C:\Users\user.name\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe. You can clear the cache by deleting this folder with Teams UWP closed. Please replace user.name with the actual username of the account on the computer where you want to clear the cache.

Additionally, you can try signing out of all your accounts and then signing back in to see if that resolves the issue.

If the problem persists, since the issue happen on new Teams, we suggest you contact the new teams support team for more professional support:

Help is moving! In the new Teams, you can access authoritative help and support articles, videos, and the latest on what's new by selectingSettings and more* next to your profile picture at the top of the new Teams, then select  Help>Get help, Help>Video training, or Help>What's new.*

Your feedback is critical for improving the Teams experience. If you encounter a bug or have feedback when using the new Teams, select Help>Give feedbackand follow the prompts.

FYI: Switch to the new Microsoft Teams - Microsoft Support

I hope the information helps! If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated.

Thanks for your precious time. Have a nice day.

Sincerely,

Sherry | Microsoft Community Moderator