Banner files disappears

Question

Banner files disappears

Anonymous

When I use office.com to log into TEAMS, access to files disappears and only the general tab appears. In the old version there was access.

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1 answer

Answer 1

Hi Pedro,

Thanks for contacting us and sorry for the inconveniences,

Here are some suggestions that might help you fix the issue:

Check if you have the latest version of Teams installed on your device. You can update Teams by clicking on your profile picture in the top right corner, then selecting Check for updates.
Clear the Teams cache on your device. To do this, quit Teams completely, then go to File Explorer and type in %appdata%\Microsoft\teams. Delete all the files in this folder, then restart Teams and check if the issue persists.
Make sure that your files are not stored in a different channel or folder in SharePoint. Sometimes, renaming a channel or a folder can cause the files to disappear from Teams. You can try to find your files by clicking on the Files tab in Teams, then selecting Open in SharePoint.

Let me know if this helps or if you need further assistance.

Regards, Sola

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