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Planner Task comment function is not working correctly - no outgoing emails

Anonymous
2024-09-02T08:13:04+00:00

The comment function in Teams Planner doesn’t seem to be working properly. Once a comment is added to a task, an email should be sent out to the owner and members. Currently, no emails are being sent out. any suggestions? thank you.

Microsoft Teams | Microsoft Teams for business | Tasks | Assign tasks

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  1. Anonymous
    2024-09-02T10:47:35+00:00

    Dear Hamid Irani (EXT),

    Thank you for posting your query in our community.

    Please don't worry, we will resolve your concern together and move towards a path to resolution.

    Can you provide the below information in order to test if your files still can be recovered?

    1. Are you using Exchange Online or Exchange server? If your organization is not using Exchange Online for your account, you may not be able to comment on tasks in Planner.
    2. Please ask the group owner to check Planner group notification is turned on.

    And please ask the users to check their Planner notification settings is enabled.

    Kindly refer to this article for detail steps. --->> Manage Planner notifications - Microsoft Support

    1. May I know if only the specific plan is affected or all the plans are affected?
    2. May I know if the "comments" are correctly saved on the Plan task?

    If you have any additional questions or if you need any additional help regarding this or anything else at all - let me know, I'll be here to help you out.

    And in the meantime, I hope you'll have a lovely day ahead, stay safe & take care!

    Yours sincerely,

    Sophia

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