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code 135011 and error code caa20003

Anonymous
2024-02-22T09:41:45+00:00

Translated from google

This morning I was going to log out my university email from my college PC but it seemed like I was going to turn off the device. I tried to find a way to open it by following the instructions to go into Azure but it didn't work. It couldn't turn on the device. I got It's the email I posted and now I can't do anything. It has code 135011 and error code caa20003. Now I can't fix the problem myself.

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  1. Anonymous
    2024-02-22T14:13:20+00:00

    Hello,

    My name is EngineTyme, an Independent Advisor and a Microsoft user like you and I would be glad to help you.

    I apologize for the inconvenience you’re facing with your university email and the error codes. Let’s tackle this step by step:

    1. Error Code 135011:

    This error occurs when your organization has disabled the device you’re trying to activate Microsoft 365 Apps on. To resolve this, please follow these steps:

    If the device was disabled in Microsoft Entra ID, an administrator with sufficient privileges can re-enable it from the Microsoft Entra admin center:

    1. Sign in to the Azure portal.
    2. Select Microsoft Entra ID > Devices.
    3. Search for the device using the username or device name.
    4. Select the device and then choose Enable. For more detailed instructions, refer to this link: https://learn.microsoft.com/microsoft-365/troubleshoot/access-management/error-135011-activate-m365-apps

    If the device was deleted in Microsoft Entra ID, you’ll need to re-register it manually.

    1. Error Code CAA20003:

    This error might occur if a user is not a member of the Active Directory (AD) group that licenses them for Teams. Once licensed, allow approximately 30 minutes for the sync from AD to the cloud. After that, the user should be able to log in successfully.

    If you encounter any further issues, I recommend reaching out to your School IT administrator for further assistance.

    “Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. “

    Please let me know if you have any questions or concern.

    Best regards, EngineTyme.

    5 people found this answer helpful.
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