Authenticator App Error

Question

My account is admin, but my mobile authenticator app went into error.

Every time I log in, the page jumps to the authenticator page and asks for the relevant code, but I cannot log in because of the app error.

Answer 1

Hi there Vanessa C,

Welcome to Microsoft Community

I'm Bobadoye and I'd be happy to help you out with your question.

Apologies for the inconvenience, please follow the steps below:

• Ensure that your Authenticator application is updated to the latest version
• Make sure Airplane mode is off.
• If you're using cellular, try switching to wifi and vice-versa.
• Check if battery optimization is enabled for Authenticator. If yes, disable battery optimization. Tap Settings and make sur battery optimization is turned off.

“I pulled the above steps from https://support.microsoft.com/office/a3a74493-566b-4c2e-b949-a2789bac0fd3 steps: “Step 1, Step 2, Step 3…”” You can click on the link for more guidance.

If these steps do not work, please provide a screenshot of the error you are receiving.

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

Best Regards,

Bobadoye

Answer 2

I try the setting but still cannot solve the issue

Hi there Vanessa C, Welcome to Microsoft Community I'm Bobadoye and I'd be happy to help you out with your question. Apologies for the inconvenience, please follow the steps below: - Ensure that your Authenticator application is updated to the latest version - Make sure Airplane mode is off. - If you're using cellular, try switching to wifi and vice-versa. - Check if battery optimization is enabled for Authenticator. If yes, disable battery optimization. Tap Settings and make sur battery optimization is turned off. “I pulled the above steps from https://support.microsoft.com/office/a3a74493-566b-4c2e-b949-a2789bac0fd3 steps: “Step 1, Step 2, Step 3…”” You can click on the link for more guidance. If these steps do not work, please provide a screenshot of the error you are receiving. I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further. Best Regards, Bobadoye

Answer 3

Hello Vanessa C,

Unfortunately, I don't have any further troubleshooting to offer.

There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks,

Bobadoye