Error code - 80090016

Question

Hello team,

for me, the issue persisted 1month and tried all the possible ways but it remained the same

If that doesn't work, try signing out and back in.

desktop-f65fa297-7c25-4f12-870f-3c5f054d4313Error code - 80090016There's a more permanent way to sign in to Microsoft Teams. If you're having trouble completing the process,

Answer 1

Hello Segunfunmi,

now the issue is solved thanks for your response on troubleshooting appreciated.

once again thanks a lot.

v/r,

Prashanth

Answer 2

Hello Prashanth1612, I’m Segunfunmi, an Independent Advisor and Microsoft user like you. Thanks for posting the query here in this forum. I’m sorry you’re experiencing this issue with Microsoft Teams. The error code 80090016 is a standard error in Microsoft Teams and Outlook that indicates a malfunction of the trusted platform module. Here are some steps you can try to resolve this issue: Clear the Teams cache: Fully exit the Microsoft Teams desktop client. Go to File Explorer and type in %appdata%\Microsoft\teams. Then delete any file in the following folders: %appdata%\Microsoft\teams\application cache\cache %appdata%\Microsoft\teams\blob_storage %appdata%\Microsoft\teams\Cache %appdata%\Microsoft\teams\databases %appdata%\Microsoft\teams\GPUcache %appdata%\Microsoft\teams\IndexedDB %appdata%\Microsoft\teams\Local Storage %appdata%\Microsoft\teams\tmp Update and clear the Trusted Platform Module (TPM): This will reset your security processor's default settings. After these steps, restart your PC and re-open Teams to see if you can sign in successfully. Best Regards, Segunfunmi.

Hi Segunfunmi,

deleted all the cache files even though the issue continued, and the same error code came.

not only teams but also can't able to use any application like Outlook, word and other Microsoft applications.

Thanks,

Prashanth

Answer 3

Hello Prashanth1612,

I’m Segunfunmi, an Independent Advisor and Microsoft user like you. Thanks for posting the query here in this forum.

I’m sorry you’re experiencing this issue with Microsoft Teams. The error code 80090016 is a standard error in Microsoft Teams and Outlook that indicates a malfunction of the trusted platform module. Here are some steps you can try to resolve this issue:

Clear the Teams cache: Fully exit the Microsoft Teams desktop client. Go to File Explorer and type in %appdata%\Microsoft\teams. Then delete any file in the following folders:

%appdata%\Microsoft\teams\application cache\cache %appdata%\Microsoft\teams\blob_storage %appdata%\Microsoft\teams\Cache %appdata%\Microsoft\teams\databases %appdata%\Microsoft\teams\GPUcache %appdata%\Microsoft\teams\IndexedDB %appdata%\Microsoft\teams\Local Storage %appdata%\Microsoft\teams\tmp

Update and clear the Trusted Platform Module (TPM): This will reset your security processor's default settings.

After these steps, restart your PC and re-open Teams to see if you can sign in successfully.

Best Regards, Segunfunmi.

Answer 4

Hello Prashanth,

I am glad to hear your issue is resolved, Prashanth! Please let me know if there's anything else. Have a great day!

Best regards, Segunfunmi.

Answer 5

Hello Prashanth,

I'm sorry the issue persists. Unfortunately, I don't have any other troubleshooting offer to address this issue, but I will advise you to contact the Microsoft support team. I'm sure they will be able to address this issue better.

Here is the link to the Microsoft support sites:

https://support.microsoft.com/contactus

https://support.microsoft.com/article/c0389ade-5640-e588-8b0e-28de8afeb3f2

Once again, I'm sorry my troubleshooting offer was not of help.

Thank you in advance for your understanding! and I hope the issue gets resolved soon.

Best Regards, Segunfunmi.