I deleted a channel then restored it but can't access it through Sharepoint nor have access to the files. HELP PLEASE!!

Question

Please HELP!! One of the MS Teams channels got deleted and I managed to restore it by finding it under deleted channels. It is shown on teams but when I click on the files tab it gives the error "404 FILE NOT FOUND" and I can't access it on Sharepoint and can't find its home page. The only way I can find it is through Documents of the Team itself and when I click on the file, same error "404 FILE NOT FOUND". The channel has VERY important documents and data for work and the files were not moved properly before the channel got deleted. I read that Microsoft saves the files for 92 days so I'm good I just need to figure out how to get them back!

Answer 1

Hello A. Bresemann

Under another inquiry a user gave me a work around that actually worked. Adding a test file via a post in the restored channel, will kick starts the restoration, and missing files began to populate on their own.

Answer 2

Hi,

Kindly Try running the below powershell command

Restore-SPODeletedSite -Identity <team site url>

In the url mention the sharepoint site url associated with teams channel

Thanks

Maha

Answer 3

Hello

I've the same issue with deleted PRIVATE channel.

I need to recover 1 file which was stored therem but still no solution.

Have tried to post a new file, but when trying to add an attachment I get warning:

The SharePoint configuration has been changed by your administrator. Wait, the settings are refreshing.

Then file is not added.

Tried to create this issue - quite easy. Create PRIVATE CHANNEL, add any kind of FILE in the FILE TAB, then delete channel, restore it and Your FILE TAB is not working anymore.

It looks like some kind of MICROSOFT BUG which infects only PRIVATE CHANNELS........

Answer 4

I had the same issue where private channels got deleted when I removed their members. I restored the channels and thought this will be it, but the files were still gone. Since private channels have their own underlying Sharepoint page for storage of files (you will see that URL isn't company.sharepoint.com/sites/teamnamefolder but company.sharepoint.com/sites/channelnamefolder), I used the Powershell for restoring the files as suggested by Maha Lakshmi1 with the URL you can still see in the browser when you open the "404 file not found" page. (In the SP admin center under "deleted pages" the pages were nowhere to be found, what a classic Microsoft design flaw). This made me able to at least see the page, but it was still locked with a "You don't have access to this page" warning. Since I had deleted the original owners from the Teams group, the locked channels did not have an owner, I had to make the members into owners in the Teams admin center for them to see the files again (they previously were members and had access). This was way to painful for sth. that should be straightforward, but maybe it helps someone.

A warning in the Teams admin center would be nice, something that tells me that if I remove a locked subchannel owner the channel will get deleted and with it all the files connected to it.

Answer 5

Dear hannah98kw,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry to hear that you’re experiencing issues with a channel you deleted and then restored however, you can't access it through SharePoint nor have access to the files. I would like to express my sincere apologies for any inconvenience this may have caused you.

Could you please check to see if you can find the channel site under Deleted sites in the SharePoint Admin Center? To access it, you will require administrator rights or need to ask your Administrator to help perform these steps:

If you don’t find the channel site under Deleted sites, you can also check under Active sites and click on the site. After that, let me know if you managed to access the site or if you are getting any errors, and I will further assist you.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. If you are stuck anywhere or get an error while performing the above suggestions, you can provide me with screenshot. You add the screenshot using the forum word editor feature:

Thank you for your understanding and cooperation. We appreciate your patience as we work to resolve this issue.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator