Error with Copilot Studio: SystemError Code

Question

Hi Microsoft Support team

I am experiencing an issue with Copilot Studio in Microsoft Teams. The chatbot was functioning perfectly, answering questions accurately. However, during the conversation, I encountered the following error message, which caused the chatbot to stop working:

_"Sorry, something unexpected happened. We’re looking into it. Error code: SystemError. Conversation ID: a:1mIgFPvh5vNeD171o5iuEvt4s7BHvHG-CQw2-nnNq4_P0-g1xXjgQLl79imtufbeG2iBUl4w2fm0Q1IvR7GHYLW3v6B7thDrawk0dL1dt8hxp_mPH1KNd0ITOvOCWXGCO. Time (UTC): 10/10/2024 1:28:46 PM."_

All the knowledge that the chatbot was using was uploaded directly into the system. This error appeared suddenly, and I haven't been able to proceed since.

Could you please assist in identifying the cause of this error and suggest a resolution? Thank you for your support.

Answer 1

Hi Shatha Alzaydi,

I am also facing the same issue. Did you find a solution for it?

Answer 2

Microsoft Engineers are looking into it and are giving me an update this week. I've found the issue but it needs them to find out why it's happening and implement some sort of fix. My issue is topic count, 125 topics or more switched on and it results in an error. As soon as I switch off any topic and drop below 125 live topics, it works again. I have a license that allows up to 1000. Very odd.

Answer 3

Hello Shatha Alzaydi,

Did you find any solution for it ? I am also facing similar issue. My copilot was working perfectly till this morning but not started getting same issue which you have mentioned.

Answer 4

I am getting this when trying to create an agent?

 Error code: SystemError. Conversation ID: e14d7cc4-8233-495e-97af-6b355f3e1376. Time (UTC): 2/21/2025 2:38:25 AM.

Any help appreciated.

Answer 5

Hello  Shatha Alzaydi,

Good day!Thank you for posting to Microsoft Community. We are happy to help you. Per the description you have shared, your query is related to Sales copies Microsoft Team. It will be best if you reach out to them so you can be assisted accurately.

Please contact them Visit the Microsoft Power Platform Community Forum Thread to engage with our experts.

You can as well raise a ticket support to contact our Microsoft support online, they can easily transfer as well to the dedicated team.  You can refer to this article to check the way how to raise a ticket. Ways to contact support for business products - Admin help. 

For other concerns, please do not hesitate to add you post in the Microsoft Community Team. 

Thank you for choosing Microsoft as your partner in business.

Sincerely    Eben Ezer Tres | Microsoft Community Moderator