Migration Exchange 2010 to 2016 Databases are not showing in ECP

Innocent Heartvoice 286 Reputation points

I am migrating from Exchange 2010 to Exchange 2016. The issue I am facing that after installing Exchange 2016 the databases of Exchange 2010 and the default database of Exchange 2016 are not showing in ECP. When I try to create a new database having the error message

"Failed to mount database. Error: An Active Manager operation failed. Error: Couldn't find the specified mailbox database with GUID.

Please restart the Microsoft Exchange Information Store service on the server after adding new mailbox databases."

After restarting the service database folder creates in the drive location but the database is not showing in Database ECP.

Can anyone face this before and what is the root cause of this issue?

Please assist.

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,335 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Innocent Heartvoice 286 Reputation points


    The issue has resolved after updating the latest CU.

    Thanks for your kind help and support.

    1 person found this answer helpful.