Microsoft Teams keeps crashing.

Question

Good afternoon,

Lately we've had multiple reports from our clients that as soon as they try to join a meeting or start a Teams call their teams instantly goes on '' Not responding''. We've tried clearing the cache, reinstalling teams, We've also cleared all the teams cache from IE and Chrome. But as far as solutions go we haven't been able to find one.

I will attach the Event Viewer logs from the crash below, 2 information posts and 1 Error.

If anyone knows a solution please let me know!

Error:

The program ms-teams.exe version 24243.1309.3132.617 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 654c

 Start Time: 01db19720c9529bc

 Termination Time: 30

 Application Path: C:\Program Files\WindowsApps\MSTeams_24243.1309.3132.617_x64__8wekyb3d8bbwe\ms-teams.exe

 Report Id: 2a9685d6-7f5d-4d80-8e5e-297e145a350c

 Faulting package full name: MSTeams_24243.1309.3132.617_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: MSTeams

 Hang type: Unknown

Information:

Fault bucket , type 0

Event Name: MoAppHang

Response: Not available

Cab Id: 0

Problem signature:

P1: MSTeams_24243.1309.3132.617_x64__8wekyb3d8bbwe

P2: praid:MSTeams

P3: 24243.1309.3132.617

P4: 66ecd739

P5: 9a19

P6: 134217728

P7:

P8:

P9:

P10:

Attached files:

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_MSTeams_24243.13_dad76b4e87a03feab51edbaa93888c60b555_5d5eef3a_59d12229-7cae-446f-b026-ecbc47040bc0

Analysis symbol:

Rechecking for solution: 0

Report Id: 2a9685d6-7f5d-4d80-8e5e-297e145a350c

Report Status: 4

Hashed bucket: Cab Guid: 0

Answer 1

Hello R. Spoelstra,

Good morning!

Thank you for publishing in Microsoft Community. We are happy to help you. Based on the description you have shared; we understand that you got multiple report from your clients saying that  Microsoft Teams keeps crashing. (try to join a meeting or start a Teams call their teams instantly goes on '' Not responding'')

Please can you confirm if the affected users are recently update their OS from Windows 10 to 1. If yes this issue can be related to our service incident TM888735. Title: Users' Microsoft Teams desktop app sessions are unexpectedly crashing after updating their OS from Windows 10 to 11

User impact: Users' Microsoft Teams desktop app sessions are unexpectedly crashing after updating their OS from Windows 10 to 11.

Root cause: A code regression in Windows is causing premature crashes for Microsoft Teams.

Next update by: Tuesday, October 29, 2024, at 1:00 AM UTC

However, if most of the users are getting the same error given this situation, we do understand the inconvenience caused and apologize for it.

Since we cannot reproduce the same situation as yours and most of your users have the same problem, this issue may be related to your team or tenant and may need to checked from background. 

The best way to troubleshoot the issue is to report the issue to our support online teams. We’d suggest you contact your office 365 administrator or IT department, go to Office 365 Admin Center-> Support-> New Service Request, the support engineers there have most efficient back end tool to diagnostic such issue and provide correct solution. You can refer to this article to check the way how to raise a ticket. Ways to contact support for business products - Admin help. The engineers in related team have higher permission and resources than us to help collect log and check the root cause directly. We look forward to your reply. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.SincerelyEben Ezer Tres | Microsoft Community Moderator