Teams Town Hall PSTN (Dial in Number)

Anonymous
2025-01-06T20:32:50+00:00

We are having an issue getting PSTN numbers to show in recipient invitations when setting up Teams Town Hall events. We have enabled Audio Conferencing for our org and have assigned the Audio Conference license to the user organizing the town hall meetings.

The dial-in number and passcode appear when setting up regular teams meetings for our users but not when setting up Town Hall events.

Am I missing something?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2025-01-07T02:17:08+00:00

    Dear Darick Harriger,

    Good day.

    After thorough research, testing from my end and consulting, it’s been concluded that Teams Town Hall event doesn't include a phone-in number for participants. It is not currently feasible the dial-in number and passcode appearing in the invitations for Town Hall events. Town Hall event is for largest audience ( large meeting and events). Reference: Plan for Teams town halls - Microsoft Teams | Microsoft Learn, Overview of meetings, webinars, and town halls - Microsoft Teams | Microsoft Learn

     Please be advised that as a part of the community team, we are here to assist you in troubleshooting and providing information on the availability status of features. The product design, development decisions are taken care by the product team. However, it's important to note that our community team and the Microsoft product development team operate independently

    Therefore, for feature suggestions or design-related queries, we always encourage users to directly submit feedback to the Microsoft product team. 

    We apologize if we are not able to meet your requirements; however, thank you for bringing this to our attention, we will surely raise you concerns to our Product Team and hopefully this can be included in the future updates. In the meantime, please feel free to post this in our Feedback community by visiting  Microsoft Teams · Community as it is a community monitored by our Product team to help improve user experience with Teams, via feedback given by our valuable customers. For other concerns, please do not hesitate to add you post in the Microsoft Community Team. Thank you for choosing Microsoft as your partner in business.SincerelyEben-Ezer Tres | Microsoft Community Moderator

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