Error 404 file not found.

Question

Hello,

Please i need your help on this issue.

One of my customers gets error 404 file not found.

Not able to access files after restoring from a Teams channel.

Answer 1

Dear respected IBN.

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem and for the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, it seems that Teams site where the file is saved is missing and user gets error 404 file not found.

If possible, could you please add a test file to the restored Team channel and see if the missing files began to populate on their own. Sometime the newly created test file seemed to "kick start" the restoration.

If the file still got error message, then I'm afraid this issue could be investigated via remote section and collect logs and fixed from back end.

As this Forum community has limited resources, the backend support team there has more permission than us, they have more resources to investigate the issue from the backend, they have Escalate channel to escalate your issue to check more and collect log reports for the root cause.

In this situation, we sincerely recommend that you Microsoft 365 admin, can follow the steps in this article and open/create a support ticket to contact online support. The support team there has more permission than us, they can help you remotely and collect logs. They may also involve more resources to investigate the issue from the backend. This would be the most efficient way to handle this case for you.

Note: To create a support ticket, you need to have Microsoft 365 admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket.

Reference: How do I find my Microsoft 365 admin? - Microsoft Support

Please accept my Apologies and I do feel regret for not resolving the problem and redirecting you to the related development team but the fix to your concern can be find out through the HAR logs and suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the HAR logs.

We are redirecting you to the proper one to solve the issue. That’s why we suggest you contact your admin or IT department. They can create support ticket. Once your admin or IT contact them, they will help you as soon as possible.

I'm sorry and I apologize for that.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad