Still an Issue - Quick Assist blanks remote screen when UAC prompts for admin password

Question

When is Microsoft going to fix this?? - Using Quick Assist, a remote administrator cannot input credentials since the remote screen is blanked. How does the administrator elevate while using quick assist? Isn't that what Quick Assist is for?

Answer 1

HI CaseyMichael-5865,

Thank you for discovering this issue, could you please post this issue in below forum so that PG can find and improve it in future.

Feedback for Microsoft Remote Desktop Clients
https://remotedesktop.uservoice.com/forums/266795-remote-desktop-services

If administrators' computer and user's computer in the same AD domain, we can try to use MSRA software or mstsc /shadow.

mstsc /shadow dont't work
https://social.technet.microsoft.com/Forums/windows/en-US/c50a0a3c-c548-49de-b807-bc09d1f73319/mstsc-shadow-dont39t-work?forum=win10itprogeneral

How to: Use MSTSC as a Remote Viewer/Controller
https://community.spiceworks.com/how_to/136210-use-mstsc-as-a-remote-viewer-controller

Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice.

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Answer 2

HI CaseyMichael-5865,

Is there other thing I can help you?

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