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Still an Issue - Quick Assist blanks remote screen when UAC prompts for admin password

Casey, Michael 1 Reputation point
2021-06-20T10:21:31.163+00:00

When is Microsoft going to fix this?? - Using Quick Assist, a remote administrator cannot input credentials since the remote screen is blanked. How does the administrator elevate while using quick assist? Isn't that what Quick Assist is for?

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Andy YOU 3,076 Reputation points
    2021-06-21T06:31:55.817+00:00

    HI CaseyMichael-5865,

    Thank you for discovering this issue, could you please post this issue in below forum so that PG can find and improve it in future.

    Feedback for Microsoft Remote Desktop Clients
    https://remotedesktop.uservoice.com/forums/266795-remote-desktop-services

    If administrators' computer and user's computer in the same AD domain, we can try to use MSRA software or mstsc /shadow.

    mstsc /shadow dont't work
    https://social.technet.microsoft.com/Forums/windows/en-US/c50a0a3c-c548-49de-b807-bc09d1f73319/mstsc-shadow-dont39t-work?forum=win10itprogeneral

    How to: Use MSTSC as a Remote Viewer/Controller
    https://community.spiceworks.com/how_to/136210-use-mstsc-as-a-remote-viewer-controller

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice.

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  2. Andy YOU 3,076 Reputation points
    2021-06-29T07:31:44.277+00:00

    HI CaseyMichael-5865,

    Is there other thing I can help you?

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