Blue Screen of Death Win 10, Lenovo ThinkPad [Faulting application name: DRPlayer.exe, version: 9.7.8.17, time stamp: 0x5f5b2f0e]

ShehzadIK 21 Reputation points
2021-06-20T11:22:34.98+00:00

My PC just shows a blue screen of death randomly and shuts down, later I see the following in my event viewer. Please help!

Faulting application name: DRPlayer.exe, version: 9.7.8.17, time stamp: 0x5f5b2f0e
Faulting module name: DRPlayer.exe, version: 9.7.8.17, time stamp: 0x5f5b2f0e
Exception code: 0xc0000005
Fault offset: 0x001846af
Faulting process id: 0x123c
Faulting application start time: 0x01d765c500355dd4
Faulting application path: C:\Program Files (x86)\MachinerData\DRPlayer.exe
Faulting module path: C:\Program Files (x86)\MachinerData\DRPlayer.exe
Report Id: 73fed589-f195-48f3-a53b-db59d6bca99d
Faulting package full name:
Faulting package-relative application ID:

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Accepted answer
  1. Carl Fan 6,836 Reputation points
    2021-06-21T08:11:26.427+00:00

    Hi,
    Perform a clean boot to check.
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
    Exception code 0xc0000005 is an Access Violation. Try to uninstall DRPlayer.exe or reinstall this software to the newer version to check.
    If the issue still insists, please check the mini dump or memory dump in C:\Windows\dump. Dumps always record information about BSOD.
    Then you could use WinDbg Previewer tool to analyze dump files.
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,
    Carl

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  1. Reza-Ameri 16,826 Reputation points
    2021-06-20T15:55:30.79+00:00

    Try visit the Control Panel and try to uninstall the DRPlayer.
    Run the Windows Update and install all updates.
    Take a look at:
    https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad

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