Where is GPU Hardware Acceleration in Teams Desktop

Question

In Teams version 24074.2323.2827.4973 for Windows, there is no GPU Hardware option under Settings > General.

Where is it located?

Comparing several users' Teams Video settings during a meeting - two had Hardware acceleration set - video fine. The person with Software Acceleration set was unable to see video, and their video was pixellated and blocky.

Where is the setting to change from Software > Hardware to test if that is causing problems?

Answer 1

Why does Microsoft keep removing options and functionality from their "new" products? They continually go backwards with their updates. Stop.

Answer 2

This has been an issue with the new version of Teams for over a year. There are innumerable posts in loads of forums describing the same problems we're all facing and it seems Microsoft couldn't be bothered to even look into it. They have all sorts of community managers telling people to do all manner of workarounds instead actually fixing the issue that tens of thousands of Teams users are struggling with.

My Teams on my desktop seems to force integrated graphics acceleration instead of my RTX4070Ti, as a result any screen or camera share just goes black entirely and flashes at random - if I had epilepsy I would be dead by now. Microsoft couldn't be **** to do anything about it, their market support for their products for users has always been absolutely horrid but this is on an entirely new level.

Answer 3

If I am not mistaken, you can in Windows 11 settings force what GPU a program is using. Go to Settings->System->Display->Graphics

Then under the title "Custom options for apps" -> from the "Add an app" dropdown select Microsoft store app, and browse, scroll down to Microsoft Teams and click it.

Teams will then be added in the list where you can configure what GPU Windows uses for that specific program or app as they call it.

Answer 4

Can anybody at MS find a solution to this as I am also struggling with this, but on an Apple Mac.

Works 100% with GPU disabled on the Classic Teams cause this setting was on the front screen.
You click to go back to classic, disable GPU, then before you know it, you forced back to the New Teams and nothing works again!

So anybody know how to disable the GPU acceleration in the New Teams on Mac??????????

Please MS!
Make this work for us!

Answer 5

Monitor call and meeting quality in Microsoft Teams - Microsoft Support

This clearly states "Hardware Processing preferred" in the Video section.

The best I have found so far is

Go to %APPDATA%\Roaming\Microsoft\Teams\desktop-config.json

Find this part of the string: 

"appPreferenceSettings":{"openAtLogin":true,"openAsHidden":false,"runningOnClose":true,**"disableGpu":true,"**registerAsIMProvider":true,"enableMediaLoggingPreferenceKey":false}

To enable Hardware processing, set to false. Save and restart Teams.

However I don't think this has changed on one of my team member's laptops.

An update to my original question: where is a central setting that we can force for our organisation to set all Teams calls to process video by hardware not software?