Using PowerShell scripts to Forward to Voicemail after 20 sec

Question

I need to configure list of users if unanswered calls to Forward to Voicemail after 20 sec .. I did this through PowerShell.. below is the script

 (Set-CsUserCallingSettings -Identity 'xxx' -IsUnansweredEnabled $true -UnansweredTargetType Voicemail -UnansweredDelay 00:00:20)

Error Messages

However for some users it fails with error (Microsoft.Teams.ConfigAPI.Cmdlets.internal\Set-CsUserCallingSettings : Could not resolve user identitysip:xxx) . 

There is no any issue when manually entering these data in teams.  Any suggestions or comments would help. Thanks

Answer 1

Hello SJ_A2023,

I'm Ibhadighi and I'd happily help you with your question. In this forum, we are Microsoft consumers just like yourself.

The error message you're encountering indicates that the PowerShell script is having trouble resolving the user identity based on the SIP address you're providing. This could be due to a few reasons:

1. **Incorrect SIP Address**: Ensure that the SIP addresses you're using in the script match exactly with the user identities in your organization.
2. **User Licensing**: Check if the affected users have the necessary licenses and are enabled for calling in Teams. Sometimes, if the user isn't properly licensed or provisioned for calling, the script won't be able to set call forwarding settings.
3. **Synchronization Delays**: There might be synchronization delays, especially if the users were recently added or their settings were changed. It might take some time for the changes to propagate through the system.
4. **PowerShell Version**: Make sure you're using the latest version of the PowerShell module for Teams. Outdated modules might not have the necessary cmdlets or might not function correctly with current services.

Here are some steps you can take to troubleshoot the issue:

• **Verify the User Identity**: Double-check the user identities (SIP addresses) you are trying to configure. Make sure they are correct and the users exist in your tenant.
• **Update PowerShell Module**: Update the Teams PowerShell module to the latest version using Update-Module MicrosoftTeams.
• **Check License Status**: Make sure that the users have the required licenses assigned to them and are enabled for Teams calling.
• **Delay Execution**: If you're running the script for multiple users in quick succession, add a brief pause (e.g., Start-Sleep -Seconds 5) between commands to allow the system to process each request.
• **Error Handling**: Implement error handling in your script to catch and log any users that fail to update, which can help you to identify patterns or specific issues.
• **Manual Check**: For the users that fail, try running the command manually for each user to see if the problem persists. This can sometimes give more detailed error messages.

Here's a slightly modified version of your script with error handling:

$userList = @('user1', 'user2', 'user3') # Replace with actual user SIP addresses

foreach ($user in $userList) { try { Set-CsUserCallingSettings -Identity $user -IsUnansweredEnabled $true -UnansweredTargetType Voicemail -UnansweredDelay 00:00:20 Write-Host "Successfully updated settings for $user" } catch { Write-Host "Failed to update settings for $user. Error: $_" } Start-Sleep -Seconds 5 }

Replace $userList with the actual list of user SIP addresses you're trying to configure. The script will attempt to set the calling settings for each user and will output a success or failure message accordingly. This can help you identify which users are causing the script to fail.

I hope this helps.

Best Regards, Ibhadighi

Answer 2

Thank you very much for your feedback. Issue has been resolved after reviewing your info you had provided.

Best Regards

SJ