Cannot login to Azure portal

Question

Hi,

I cannot login to the Azure portal (or any other MS service) using my company email address. I have activated two-factor authentication using the authenticator app and recently changed my mobile phone.

I do not get a notification to the new phone despite following all steps in the troubleshooting guide.

I am the administrator of the company account and the only person in the company. My only options for signing in is using the authenticator, which does not work. Any help?

Answer 1

If you have configured any other method, press the "I can't use my Microsoft Authenticator app right now" link. If not, call support: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b#BKMK_call_support

Answer 2

Hey Gabriel, I have the same issue, I have other methods set as well, but when I am trying to log into Azure they do not show. The problem is only with Azure, did you solve this issue by any chance? Thank You in advance!

Answer 3

Hello, I am getting the same problem after I changed my mobile device. For some resources the authentication allows me to use Authenticator app or other Sing in methods, but for azure all I see is the screenshot you shared with no other options available.

Please provide solution as no I am logged out of my browser sessions and cannot authenticate in any way.

Answer 4

Now I'm also have the same issue. Is there any way how to fix it?