Microsoft Profile Merging

Question

I hope this message finds you well. I am writing to request assistance in merging my two accounts into a single profile and transferring a certification accordingly.

The details of the accounts are as follows:

1.	MS ID: MS0996413568

Email Address: ******@gmail.com

2.	MS ID: MS0996200910

Email Address: ******@gmail.com

The certification in question is the AZ-500 exam certificate, which is currently associated with the MS ID MS0996413568 and the email address ******@gmail.com. However, I would like to transfer this certification to the profile associated with the MS ID MS0996200910 and the email address ******@gmail.com.

I kindly request your assistance in merging these accounts into a single profile, and transferring the AZ-500 certificate accordingly. This action will ensure that all my certifications are consolidated under one account for easier management and access.

Please let me know if any further information or documentation is required to facilitate this process. I appreciate your prompt attention to this matter and look forward to your assistance.

Thank you for your time and consideration.

Sincerely,

Gloria Chwaile

My email is as follows : ******@gmail.com

Answer 1

Hello

Thank you for reaching out to the Microsoft Community. My name is Eunice and I am happy to assist you today.

Please know you cannot merge two Microsoft accounts.

I pulled this information from Microsoft article link attached:

https://support.microsoft.com/office/06b122ca-7323-48f5-8cd7-c3408bcc2123

"For security reasons, it’s not possible to merge or combine Microsoft accounts, nor can you transfer such things as your game progress or gamertag, account purchases and balance from one account to another."

Let me know if you need more help.

Kind regards Eunice