I can't login using my personal email. How do I resolve this?

Question

I installed the MS teams app on my mac. Whenever I login this pops up: "Personal accounts aren’t supported yet in Teams (preview)To use your personal account, open Teams on the web.Open Teams on the web"

When I open teams on the web, this pops up: "Hmm. Your browser version isn't supported. Quickest solution? Download the desktop app."

It's just a cycle. Help me fix this. I have an important meeting to attend to tomorrow.

Answer 1

I have the same problem,email that I am using for university for students and personal which is linked to my Canva membership and I can't log in,same issue pops up: "Personal accounts aren’t supported yet in Teams (preview)To use your personal account, open Teams on the web.Open Teams on the web" I have clear all cache,everything,reinstalled app and reinstalled and nothing.same issue persist. I need to use both accounts one for university meeting and another to use my Canva premium membership.Please advise how this can be resolved?

Answer 2

Hello Nadine ,

My name is Jackson and thank you for your question.

I sincerely apologize for the issue you experience with your Teams, I am a user myself and understand how frustrating this is.

Try using the web version: https://teams.microsoft.com/. Ensure you use a Chrome or Microsoft edge browser as it is not completely compatible with the safari browser.

If you are able to sign in on the web you can clear the Teams device cache with the steps below and try to sign in on the app again;

https://learn.microsoft.com/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

Warm regards,

Jackson E.