Updates Windows 10 from 1909 to 2004 via wsus

Илья Илья 1 Reputation point

Update Windows 1909 (18363.1556) ends with update failed to install with error code 0x80d02002. On the client there are files in the folder ...SoftwareDistribution\Download...: WindowsUpdateBox.exe (21 Mbyte) and 19041.264.200511-0456.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd ( 0 Mbyte). On the wsus WindowsUpdateBox.exe (21 Mbyte) and 19041.264.200511-0456.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd ( 3,19 Gbyte). I can't understand why the client can't download update from wsus.
The client even has direct access to the Internet

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,030 questions
Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
1,898 questions
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  1. BC Staff-ict 6 Reputation points

    Hello, any update on this?
    We have been trying to distribute the "2021-07 Cumulative update" via our WSUS (WinServer2016) but we receive this same error on more than half of our Win10 clients.
    Never seen this error with the previous monthly updates.

    1 person found this answer helpful.

  2. Juan Sobrado - MSFT 401 Reputation points Microsoft Employee

    HI @Илья Илья

    The update install might have failed and the best way to check is via Windows Update log. You will need to collect it using admin PowerShell cmdlet: "Get-WindowsUpdatelog".

    For more information: https://learn.microsoft.com/en-us/powershell/module/windowsupdate/get-windowsupdatelog?view=windowsserver2019-ps#example-1--merge-and-convert-windows-update-trace-files


    Juan Sobrado

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  3. Илья Илья 1 Reputation point

    Windows Update log 107695-log.txt

  4. Илья Илья 1 Reputation point

    I found a replacement update 19041.572.201009-1946.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd for the update 19041.264.200511-0456.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd, but the same problem stuck in with it. The problem occurs on different PCs. The rest of the updates for version 1909 (cumulative) were installed without problems.


    Updating through the inclusion of functions from 2004 to 20H2 is successful on this server (wsus 6.3.9600.18838 - Windows 2012 R2).

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  5. Илья Илья 1 Reputation point
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