Issue on scheduling online exam

Question

Hi,
my name is AHMAD NUR HADI MUSTAQIM BIN ABDUL MUTALIB, I got an issue when I want to scheduling my online exam with Pearson VUE. It says that "We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge". I already tried all these steps but it still does not work. Can you help me on how to resolve this? Thank you.

Answer 1

Hi @hadi Mustaqim ,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

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Best regards,
Leon