Issue on scheduling online exam

hadi Mustaqim 21 Reputation points

my name is AHMAD NUR HADI MUSTAQIM BIN ABDUL MUTALIB, I got an issue when I want to scheduling my online exam with Pearson VUE. It says that "We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge". I already tried all these steps but it still does not work. Can you help me on how to resolve this? Thank you.

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  1. Leon Laude 85,721 Reputation points

    Hi @hadi Mustaqim ,

    Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here

    You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:


    If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!

    Best regards,

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