Keep getting error when try to set another autoattendent in menu options in first auto attendent

Question

Hi guys what i am trying to do is we have one auto attendent setup and i am tryng to setup if a user dial in number 2 it will reach autoattendent named sales which will display options like For europe press 1 , north america press 2 . but when i add voice app on dial key 2 it doesnt accept and gave me error . Can any1 please help how to solve the issue.

What i am trying to achieve

First auto attendent which is working Thank you for calling ClaroNav Dental, makers of Navident and MicronMapper.

For Reception, press 0.

For Support, press 1. - it will go to second auto attendent

and speak following option.

-For support in North America, press 1

-For support in Europe, press 2

-For support in Asia, press 3 .

Attache is picture of error

Answer 1

Hi Hemant,

Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. I'd be glad to help you with the auto attendant nesting issue in Microsoft Teams. I can provide a comprehensive guide that addresses common causes and solutions:

Understanding the Limitation:

Microsoft Teams auto attendants currently don't support nested configurations where one auto attendant directly transfers calls to another. Alternative Approaches:

Call Routing with Azure Logic Apps:

Create a call queue in Teams that routes calls to a group of people (Reception or Support). Use Azure Logic Apps to create a workflow that triggers upon receiving a call to the queue. Within the Logic App workflow: Use conditions to check the dialled digit (2 in your case). Based on the condition, transfer the call to a specific auto attendant (e.g., "Sales"). Multi-Level Interactive Voice Response (IVR) with a Single Auto Attendant:

In your primary auto attendant, use the following options: For Reception, press 0 (existing functionality). For Support (including nested options), press 1. When a call reaches "For Support, press 1," use additional dial pad options within the same auto attendant: For North America, press 1 (play options for North America support). For Europe, press 2 (play options for Europe support). For Asia, press 3 (play options for Asia support). Detailed Steps for Approach 2 (Single Auto Attendant with Multi-Level IVR):

In the Microsoft Teams admin centre: Go to Voice > Auto attendants. Create a new auto attendant (or edit your existing one) if needed. Configure the auto attendant's greeting and first-level options: Set up the greeting message (e.g., "Thank you for calling ClaroNav Dental..."). Add an option for "For Reception, press 0" (existing functionality). Add another option for "For Support, press 1." Configure the nested options for Support: Under the "For Support, press 1" option, choose Transfer to another auto attendant. In the transfer settings, select the same auto attendant you're currently configuring. This might seem circular, but it allows you to define nested options within the same attendant. Define the nested options for Support: Within the transferred call flow (still in the same auto attendant), add new options: For North America, press 1 (play options for North America support). For Europe, press 2 (play options for Europe support). For Asia, press 3 (play options for Asia support). Additional Considerations:

If you have a complex call routing scenario, consider using a combination of auto attendants and call queues with Azure Logic Apps for more granular control. Thoroughly test your auto attendant configuration after making changes.

If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan