iis crash dump analysis by event 5011

hotmail.com bangu00 166 Reputation points
2021-06-21T08:04:25.067+00:00

Dear all
i'm dying. my iis system occurred crash dump with event 5011.
I attached the result of analyzing the dump file with Windbg.
Please anybody help me what is root cause of the problems.

Opened log file 'd:\logs.txt

Symbol Path validation summary
Response Time (ms) Location
Deferred SRVc:\symbolshttp://msdl.microsoft.com/download/symbols
0:280> .reload
................................................................
................................................................
................................................................
...........................................................
Loading unloaded module list
................................................................
0:280> !analyze -v

              Exception Analysis                                   *  

ERROR: Symbol file could not be found. Defaulted to export symbols for crxf_pdf.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for crpe32.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for cslibu-3-0.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for u312frko.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for etc-1-0-12-6.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for cxlibw-5-0.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for secSSO.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for dtsagent.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for sacommlayer.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for rptcontrollers.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for clientdoc.dll -
ERROR: Symbol file could not be found. Defaulted to export symbols for cxlib-5-0.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for rptdefmodel.dll -
!ip2md 6223e460

Failed to request MethodData, not in JIT code range
GetUrlPageData2 (WinHttp) failed: 12002.

DUMP_CLASS: 2

DUMP_QUALIFIER: 400

CONTEXT: (.ecxr)
.ecxr
rax=0000000000000040 rbx=0000000000000412 rcx=0000000007c2ccd0
rdx=fffffffff83d3330 rsi=0000000000000000 rdi=0000000000000001
rip=000000006223e460 rsp=0000000c9afafa38 rbp=0000000041dd52b0
r8=fffffff3699d2100 r9=07ffffff9b4ce908 r10=0000000c9e25ab80
r11=0000000c9e25abd0 r12=0000000041dd52b0 r13=0000000000000001
r14=0000000c9e25abd0 r15=0000000007c2ccd0
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010200
msvcr80!memcpy+0x2c0:
000000006223e460 4c8b4c0af8 mov r9,qword ptr [rdx+rcx-8] ds:fffffffffffffff8=????????????????
.cxr
Resetting default scope

FAULTING_IP:
msvcr80!memcpy+2c0 [F:\dd\vctools\crt_bld\SELF_64_AMD64\crt\src\AMD64\memcpy.asm @ 376]
00000000`6223e460 4c8b4c0af8 mov r9,qword ptr [rdx+rcx-8]

EXCEPTION_RECORD: (.exr -1)
.exr -1
ExceptionAddress: 000000006223e460 (msvcr80!memcpy+0x00000000000002c0)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: fffffffffffffff8
Attempt to read from address fffffffffffffff8

DEFAULT_BUCKET_ID: INVALID_POINTER_READ

PROCESS_NAME: w3wp.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: fffffffffffffff8

FOLLOWUP_IP:
msvcr80!memcpy+2c0 [F:\dd\vctools\crt_bld\SELF_64_AMD64\crt\src\AMD64\memcpy.asm @ 376]
00000000`6223e460 4c8b4c0af8 mov r9,qword ptr [rdx+rcx-8]

READ_ADDRESS: fffffffffffffff8

WATSON_BKT_PROCSTAMP: 5215df96

WATSON_BKT_PROCVER: 8.5.9600.16384

PROCESS_VER_PRODUCT: Internet Information Services

WATSON_BKT_MODULE: msvcr80.dll

WATSON_BKT_MODSTAMP: 520b0ac2

WATSON_BKT_MODOFFSET: 1e460

WATSON_BKT_MODVER: 8.0.50727.8428

BUILD_VERSION_STRING: 6.3.9600.19994 (winblue_ltsb_escrow.210331-1613)

MODLIST_WITH_TSCHKSUM_HASH: 022ba75515edd5b880b2478ee3e1bfa5d86a1f87

MODLIST_SHA1_HASH: 8bb64d6e8508dc802ea0c15f4c6da5636d78c168

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

PRODUCT_TYPE: 3

SUITE_MASK: 272

DUMP_FLAGS: 8000c07

DUMP_TYPE: 3

MISSING_CLR_SYMBOL: 0

ANALYSIS_SESSION_HOST: DESKTOP-V3P2R65

ANALYSIS_SESSION_TIME: 06-14-2021 10:52:53.0147

ANALYSIS_VERSION: 10.0.15063.468 amd64fre

MANAGED_CODE: 1

MANAGED_ENGINE_MODULE: clr

MANAGED_ANALYSIS_PROVIDER: SOS

THREAD_ATTRIBUTES:
OS_LOCALE: KOR

PROBLEM_CLASSES:

ID: [0n292]
Type: [@access _VIOLATION]
Class: Addendum
Scope: BUCKET_ID
Name: Omit
Data: Omit
PID: [Unspecified]
TID: [0x1710]
Frame: [0] : msvcr80!memcpy
ID: [0n264]
Type: [INVALID_POINTER_READ]
Class: Primary
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Add
Data: Omit
PID: [Unspecified]
TID: [0x1710]
Frame: [0] : msvcr80!memcpy

BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ

PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT

LAST_CONTROL_TRANSFER: from 00000000622a6a70 to 000000006223e460

STACK_TEXT:
0000000c9afafa38 00000000622a6a70 : 0000000000000004 0000000062226e97 0000000c915358b0 0000000c00000002 : msvcr80!memcpy+0x2c0
0000000c9afafa40 0000000041d6a6d4 : 0000000000000000 0000000000000001 00000000000001c2 0000000000000002 : msvcr80!memmove_s+0x80
0000000c9afafa80 0000000041d6bbdc : 0000000c9d20ebd0 0000000c9afafb20 0000000c9e25abd0 0000000000000000 : crxf_pdf!UXFInitializeW+0x1834
0000000c9afafb00 0000000037b18a60 : 0000000c9d20ebd0 0000000c00000412 0000000c9e1ca560 000000000042beae : crxf_pdf!UXFGetExportFormatsExW+0x10c
0000000c9afafb50 00000000004b6e95 : 0000000c9d20ebd0 0000000000000000 00000000004b37c0 0000000000000000 : crpe32!PEGetNthTableQualifier+0x16c2d0
0000000c9afafba0 00000000004b3898 : 0000000c903f63d0 0000000000000537 0000000000000537 00007ffe00000002 : cslibu_3_0!CSLib300::CSThreadSafeDLL::UninitForThread+0x965
0000000c9afafbd0 00007ffef2e424fd : 0000000000000000 0000000000000000 0000000000000537 00000000010a0152 : cslibu_3_0!CSLib300::CSDLLServerThreadWnd::ServerWindowProc+0xd8
0000000c9afafc00 00007ffef2e42357 : 000000025166ace0 0000000c741c8b78 00000000010a0152 000000005c9e1a37 : user32!UserCallWinProcCheckWow+0x149
0000000c9afafcd0 000000005c9e1922 : 0000000000000000 0000000ca2e7c990 0000000000000001 0000000038313040 : user32!DispatchMessageWorker+0x1a7
0000000c9afafd50 000000005c9e22a4 : 0000000ca2e7c990 0000000000000000 0000000000000000 0000000000000001 : mfc80u!AfxInternalPumpMessage+0x52
0000000c9afafd80 000000005c9e17fd : 0000000000000994 0000000000000000 0000000c9adabe70 0000000ca2e7c990 : mfc80u!CWinThread::Run+0x70
0000000c9afafdc0 00000000622237d7 : 0000000c9adabe70 0000000ca2e7c990 0000000ca2d90e20 0000000ca2d90e20 : mfc80u!_AfxThreadEntry+0x131
0000000c9afafec0 0000000062223894 : 00000000622d95c0 0000000ca2d90e20 0000000000000000 0000000000000000 : msvcr80!_callthreadstartex+0x17
0000000c9afafef0 00007ffef33613f2 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : msvcr80!_threadstartex+0x84
0000000c9afaff20 00007ffef4ec54f4 : 00007ffef33613d0 0000000000000000 0000000000000000 0000000000000000 : kernel32!BaseThreadInitThunk+0x22
0000000c9afaff50 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x34

THREAD_SHA1_HASH_MOD_FUNC: 8682d5f8aeda4082adb9fdd5eb4274a4f4e1fbc3

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 2e19ac7c6f430330c5ac3eccc3eb37cc080def85

THREAD_SHA1_HASH_MOD: 0535aa0d03f77259e7bd031ea8c92d0abf210428

FAULT_INSTR_CODE: a4c8b4c

FAULTING_SOURCE_LINE: F:\dd\vctools\crt_bld\SELF_64_AMD64\crt\src\AMD64\memcpy.asm

FAULTING_SOURCE_FILE: F:\dd\vctools\crt_bld\SELF_64_AMD64\crt\src\AMD64\memcpy.asm

FAULTING_SOURCE_LINE_NUMBER: 376

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: msvcr80!memcpy+2c0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: msvcr80

IMAGE_NAME: msvcr80.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 520b0ac2

STACK_COMMAND: .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_msvcr80.dll!memcpy

BUCKET_ID: APPLICATION_FAULT_INVALID_POINTER_READ_msvcr80!memcpy+2c0

FAILURE_EXCEPTION_CODE: c0000005

FAILURE_IMAGE_NAME: msvcr80.dll

BUCKET_ID_IMAGE_STR: msvcr80.dll

FAILURE_MODULE_NAME: msvcr80

BUCKET_ID_MODULE_STR: msvcr80

FAILURE_FUNCTION_NAME: memcpy

BUCKET_ID_FUNCTION_STR: memcpy

BUCKET_ID_OFFSET: 2c0

BUCKET_ID_MODTIMEDATESTAMP: 520b0ac2

BUCKET_ID_MODCHECKSUM: cd8fa

BUCKET_ID_MODVER_STR: 8.0.50727.8428

BUCKET_ID_PREFIX_STR: APPLICATION_FAULT_INVALID_POINTER_READ_

FAILURE_PROBLEM_CLASS: APPLICATION_FAULT

FAILURE_SYMBOL_NAME: msvcr80.dll!memcpy

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/w3wp.exe/8.5.9600.16384/5215df96/msvcr80.dll/8.0.50727.8428/520b0ac2/c0000005/0001e460.htm?Retriage=1

TARGET_TIME: 2021-05-23T02:20:26.000Z

OSBUILD: 9600

OSSERVICEPACK: 19994

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

OSPLATFORM_TYPE: x64

OSNAME: Windows 8.1

OSEDITION: Windows 8.1 Server TerminalServer SingleUserTS

USER_LCID: 0

OSBUILD_TIMESTAMP: 2021-04-01 12:23:02

BUILDDATESTAMP_STR: 210331-1613

BUILDLAB_STR: winblue_ltsb_escrow

BUILDOSVER_STR: 6.3.9600.19994

ANALYSIS_SESSION_ELAPSED_TIME: 8ee8

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:invalid_pointer_read_c0000005_msvcr80.dll!memcpy

FAILURE_ID_HASH: {e117c5a4-11fe-47f8-fd1e-fc9c06ae830a}

Followup: MachineOwner

0:280> lmvm msvcr80
Browse full module list
start end module name
0000000062220000 00000000622e9000 msvcr80 (private pdb symbols) c:\symbols\msvcr80.AMD64.pdb\526D792BD9BA4E5CBB9104FE0BF437781\msvcr80.AMD64.pdb
Loaded symbol image file: msvcr80.dll
Image path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\msvcr80.dll
Image name: msvcr80.dll
Browse all global symbols functions data
Timestamp: Wed Aug 14 13:42:42 2013 (520B0AC2)
CheckSum: 000CD8FA
ImageSize: 000C9000
File version: 8.0.50727.8428
Product version: 8.0.50727.8428
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Visual Studio® 200 InternalName: MSVCR80.DLL
OriginalFilename: MSVCR80.DLL
ProductVersion: 8.00.50727.8428
FileVersion: 8.00.50727.8428
FileDescription: Microsoft® C Runtime Library LegalCopyright: ? Microsoft Corporation. All rights reserved.

0:280> lmvm crxf_pdf
0000000041d30000 0000000041de3000 crxf_pdf (export symbols) crxf_pdf.dll
Loaded symbol image file: crxf_pdf.dll
Image path: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64\crxf_pdf.dll
Image name: crxf_pdf.dll
Browse all global symbols functions data
Timestamp: Tue Apr 18 18:59:41 2017 (58F5E38D)
CheckSum: 000BDCC7
ImageSize: 000B3000
File version: 13.0.20.2399
Product version: 13.0.20.2399
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: SAP SE
ProductName: SBOP Portable Document Format DLL for Crystal Reports
InternalName: crxf_pdf.dll
OriginalFilename: crxf_pdf.dll
ProductVersion: 13.0.20.2399
FileVersion: 13.0.20.2399
FileDescription: Portable Document Format DLL for Crystal Reports
LegalCopyright: Copyright 2015 SAP SE. All rights reserved.
LegalTrademarks: Crystal Reports is a trademark of Business Objects or one of its subsidiaries

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