Hi @Welton, Craig ,
According to your description, the issue may related to Authentication flows and OAuth 2.0. Based on my research, it's suggested to follow these articles to check if it could work for you:
Authentication flows
Authentication flows and application scenarios
OAuth 2.0 and OpenID Connect protocols on the Microsoft identity platform
If that's invalid, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client and know little about Authentication flows and OAuth 2.0. In order to better solve your problem, we will remove "Office Outlook ITpro" tag, and add "azure-ad-authentication-protocols" tag.
Thanks for your understanding and hope your question will be resolved soon.
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