Problems to schedule an exam on Pearson VUE

Miguel Angel Herrero Sarmiento 21 Reputation points
2021-06-21T14:56:25.067+00:00

I can't schedule a Pearson exam, I think the problem it's that I have two Microsoft Accounts and when I choose a discount a push the Schedule Exam button I receive an error screen:
We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge

I test all these tips without success.

I think that it's the same problem that was solved consolidating two Microsoft accounts in this case:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_offer-mcp_trainevent/problems-to-schedule-an-exam-on-pearson-vue/d06aefba-b6e8-4bee-b9db-863691f27310?page=2

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
35,935 questions
0 comments No comments
{count} votes

Accepted answer
  1. Andreas Baumgarten 96,036 Reputation points MVP
    2021-06-21T15:08:06.83+00:00

    Microsoft Certification / Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Support: https://trainingsupport.microsoft.com/
    Microsoft Learn: https://techcommunity.microsoft.com/t5/microsoft-learn/ct-p/MicrosoftLearn
    Microsoft Certification: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams

    Pearson VUE: https://home.pearsonvue.com/microsoft/
    Pearson VUE Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
    Pearson VUE Chat: https://home.pearsonvue.com/microsoft/contact

    Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

    0 comments No comments

1 additional answer

Sort by: Most helpful