Cannot reinstall Project 2016 Std retail on replacement HD. Product key alreay in use.

Ron S 1 Reputation point
2021-06-21T16:07:48.993+00:00

Hi there. We had purchased Project 2016 Std retail box through Staples a few years ago. I had to replace the hd on a laptop. I still have the retail box and product key. However when I try to download the software through office.com/setup I get the message saying "Product key already in use." I've tried calling Microsoft support, but I keep getting transferred in circles. Is there anything else I can do besides pay $499 for one-time support just to unlock the product key?

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  1. Dave Patrick 426.1K Reputation points MVP
    2021-06-21T17:22:39.05+00:00

    Office Project is not currently supported here on QnA. The product group for Project actively monitors questions over at
    https://techcommunity.microsoft.com/t5/project/ct-p/Project
    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_project

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Ron S 1 Reputation point
    2021-06-21T17:33:14.097+00:00

    Thanks Patrick. I will post the question there.

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  3. Dave Patrick 426.1K Reputation points MVP
    2021-06-21T19:24:22.287+00:00

    Sounds good, you're welcome.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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