Errors encountered while saving

Question

When saving Excel encounters errors, see below:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<recoveryLog xmlns="http://schemas.openxmlformats.org/spreadsheetml/2006/main"><logFileName>error093680_01.xml</logFileName><summary>Errors were detected in file 'C:\Users\shane\Documents\Calendar 2023.xlsm'</summary><additionalInfo><info>Damage to the file was so extensive that repairs were not possible. Excel attempted to save your formulas and values, but some data may have been lost or corrupted.</info></additionalInfo></recoveryLog>

Clicking File, Close did nothing. Exit worked without saving.

This file has been in continual use since at least 2013. There are no sophisticated formulas in the file. There are some macros but they have not been modified in years.

I am part of the Office 365 Insider program. I am running on Windows 11 beta. I ran update now in Office:

Answer 1

Hi Shane Devenshire ,

Good day!

Thank you for sharing the information.

I would suggest to contact live support for further troubleshooting since they do have more advance tools that can use. Just follow the steps below.

1. Go to support.microsoft.com/contactus

Contact Us - Microsoft Support 2. Describe your issue and click Get Help > Contact Support3.Choose the product and specific app that you’re having issues with.4. Select the support option you desire. Thank you for understanding.

With all due respect,FatimaMicrosoft Moderator

Answer 2

Hi,

The problem is intermittent. Here are some of the things I tried:

• You save an Excel workbook to a network drive on which you have restricted permissions. - Not on a network.
• You save an Excel workbook to a location that does not have sufficient storage space. - 658 Gb are free.
• The connection to the Excel workbook is lost. ??
• There is a conflict with an antivirus software program. - I've been using Norton for 30 years and Windows Defender
• You save an Excel workbook that is shared. - No shared files.
• The 218-character path limitation is exceeded when you save an Excel workbook. No - C:\Users\shane\Documents

Tried this - didn't work	Save the workbook by using a new file name
Tried this - didn't work	Move the original worksheets to a new workbook
Did not try - intermittent problem need to wait for reoccurrence.	Save the file as a different Excel file type
Did not try - intermittent problem need to wait for reoccurrence.	Try to save the workbook to another location
Many new files save to this location.	Try to save a new workbook to the original location
Did not try. - intermittent problem need to wait for reoccurrence.	Try to save the workbook in safe mode

• Third-party add-ins - all Excel add-ins are Microsoft's or ones I've written in Excel VBA and have used for years.
• Antivirus software conflict - Norton 360 & Windows Defender (conflict?)
• Restricted permissions - the file is password encrypted via Excel's file save command. Permissions are not in play. This file has been used for over 10 years always with encryption.
• File name length - "Calendar 2023.xlsm"
• File size - 427 Kb

Answer 3

Hi Shane Devenshire

Good day!

Thank you for your response.

Have you tried checking the articles that I have provided ?

How was everything after doing it?

We look forward to your response.   Truly Yours,FatimaMicrosoft Moderator

Answer 4

 HiShane Devenshire , Thank you for posting to the Microsoft community. Based on the description,  it seems that you got a lot of error when trying to save your Excel.

We understand the importance of this case to be addressed. Allow us to check on this and we’ll assist you in the best way we can. Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. What is the version and exact product information for your Basic 365? Is it Microsoft 365 Home/Personal or Enterprise? For instructions, see this article About Office: What version of Office am I using? - Microsoft Support -
2. How long does the issue started? - going on for 6-10 months
3. What changes did you make prior to this issue? - regular insider updates

Kindly check this article and follow the steps recommended from the it.

• How to troubleshoot errors when you save Excel workbooks - Office | Microsoft Learn

You may check the thread below as well that is related to your issue and may follow the steps recommended from the moderator.

• Errors detected when saving excel - Microsoft Community

We look forward to your response.Truly Yours,FatimaMicrosoft Moderator

Will look at the bullet point suggestions.

Answer 5

HiShane Devenshire , Thank you for posting to the Microsoft community. Based on the description,  it seems that you got a lot of error when trying to save your Excel.

We understand the importance of this case to be addressed. Allow us to check on this and we’ll assist you in the best way we can. Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. What is the version and exact product information for your Basic 365? Is it Microsoft 365 Home/Personal or Enterprise? For instructions, see this article About Office: What version of Office am I using? - Microsoft Support
2. How long does the issue started?
3. What changes did you make prior to this issue?

Kindly check this article and follow the steps recommended from the it.

• How to troubleshoot errors when you save Excel workbooks - Office | Microsoft Learn

You may check the thread below as well that is related to your issue and may follow the steps recommended from the moderator.

• Errors detected when saving excel - Microsoft Community

We look forward to your response.Truly Yours,FatimaMicrosoft Moderator