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Planner and Copilot

Anonymous
2025-03-20T13:49:45+00:00

Hello

Please I need your help on this issue.

I understand that final pricing for Copilot in Planner has not been announced, and we already have aProject Plan 3 or Project Plan 5 license, we would be able to preview Copilot in Planner capabilities once it is rolled out to our organization. 

Also i understand that once it has fully rolled out, if we do not have a premium Project license, we can simply click on the diamond icon within the app where we can begin your free 30-day trial of advanced capabilities – including Copilot - in Planner or proceed with requesting a premium license.

For admins of organizations which the new Planner and Copilot has yet to be rolled out to, we can opt-in to Teams Public Preview to see the new Planner and experience Copilot in the new Planner earlier.

My question is that we do have Teams Public Preview but I receive a blank error message when I click the premium/diamond button. Screenshot below: 

I’m happy to enroll, do you have any tips to enable this from within Planner?

Microsoft 365 Insider | Project | Other
Microsoft 365 Insider | Project | Other

Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.

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  2. Anonymous
    2025-03-21T05:39:04+00:00

    Dear david shobowale,

    Thank you for reaching out.

    According to my test and research, you are absolutely right. I am experiencing the same behavior as you. We believe this may be a bug or an issue with the functionality on the back end. We suggest contacting our senior support team for further investigation into this incident.

    Your understanding is correct. Currently, Copilot implementation is in preview, and some issues may arise with the services. If you encounter any issues, it's important to inform the dedicated team so they can address the problem in future updates.

    As a community, we do not have permission or tools to test issues on the back end. Please follow the steps below to reach out to our senior support team. They will assist you in troubleshooting the issue and provide a solution.

    If you have admin permissions, you can follow the steps directly. If you don’t have admin permissions, please ask your organization’s admin to open a support ticket on your behalf.

    We sincerely apologize for the inconvenience and any disruption this may have caused.

    To create a support ticket, you need to have admin privileges. If you are the Microsoft 365 admin of your organization, you can sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. Otherwise, please refer to How do I find my Microsoft 365 admin?

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    Thank you for your time and patience, we hope you have a great day!

    Kind regards,

    Community Moderator | Sophia

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