Getting the following error when running a mail merge in Word in Office 365

Question

Word could not merge the main document with the data source because the data records were empty or no data records matched your query options.

I am using Excel as my data source and all the records are OK when previewing the results. There are no filters or rules.

I ran msconfig, hid all Microsoft services, disabled the remaining services, rebooted. Same results.

***Moved from Microsoft 365 and Office / Word / For business / Windows***

Answer 1

Here is the Account information from word:

Here is the dataset:

Here is the word document:

Here is the Check for Errors choice:

Here is the error message:

Answer 2

Hi Jim Welborne2,

Welcome to Microsoft Community.

I realize that you've encountered a problem with running a mail merge in Word in Office 365 and I understand how you feel.

First of all, I recommend that you start Word in safe mode to see if it can start normally, please refer to the steps linked below.

Open Office apps in safe mode on a Windows PC - Microsoft Support ****

Since this issue is generally related to the content of the document.Therefore,We need your files to test if this issue is reproducible.

I have turned on the private message function with you, you can send files to me through private message, please click on the personal avatar in the upper right corner of the page, click on the three dots on the right in the pop-up box>Click to view private message"

Feel free to post back if you need further assistance.

Best Regards,

Gina-MSFT | Microsoft Community Support Specialist