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Microsoft Teams channel creating issue

Anonymous
2021-09-09T11:58:18+00:00

Hello

These errors below appear when a new team channel being created.

MS Teams "We couldn’t get the email address of this channel. Please try again later" We're still setting up your team, you can change your picture when we're done.

Do you have any idea what happened?

Rivera

Microsoft Teams | Microsoft Teams for business | Teams and channels | Create a new team or channel

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-09-09T13:34:18+00:00

    Hi Rivera,

    I would like to know whether this issue happen on both using Teams desktop and Teams web client.

    Have you tried to check this issue via using Teams web client? If not, please you may try to use the Teams web client (https://teams.microsoft.com) via Incognito/InPrivate browsing window with latest Chrome/Edge Chromium to check this issue.

    In the meantime, if you are using Teams desktop client on Windows OS please clear local cache to see if there any improvement. You may refer to the steps below to clear the local cache for Microsoft Teams.

    • Quit Microsoft Teams if it shows on the status bar.
    • Copy and paste the following location (%appdata%\Microsoft\Teams) into File Explorer.
    • Delete contents of the entire folder.
    • Restart Microsoft Teams.

    Moreover, please provide us with detailed screenshots about the issue for further analysis.

    Best regards,

    Shyamal

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  1. Anonymous
    2021-09-11T15:50:30+00:00

    Hi Rivera,

    I'm writing to follow up on this thread. If you need further assistance, please post back at your convenience.

    Best regards,

    Shyamal

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