Request from Outlook.com

Question

Received an e-mail from "OUTLOOK.COM" team directing me to enter (register) with my Outlook.com account. What is this about and should I do it?

Irv B

Answer 1

Hi Irving,

Thank you for posting your concern here in Microsoft Community. It is my pleasure to help you regarding the email you've received on your account.

It is possible that the email you've received is a phishing scam. Please do not reply to these kinds of emails. The real Microsoft Support Team will never request password or any other personal information via email or IM. You will notice that all emails from Microsoft, Outlook.com or Microsoft Account team have a green shield right beside it. This will inform all users that the email from these senders are legitimate Microsoft.

To learn more about phishing email, you can read the article below:

How to recognize phishing email messages, links, or phone calls

You can also read the article below on how to protect your account:

Help protect your account

If you still have other concern or question regarding this issue, it will be helpful if I provide an additional Microsoft Support to deal with your issue as it may require personal information exchange between you and our support team that we are avoiding to be posted or discussed here in public forum.  To learn more about how to get help, please follow the steps below:

1. Go to this link.
2. Click the link under "Outlook.com privacy: frequently asked questions".
3. Click contact customer support.
4. Click Technical support.
5. It will ask you to sign in. Use your Microsoft account's credentials to login.
6. Click Continue button.
7. Fill up the e-form link as concise as possible.

Once you've submit your inquiry, our Microsoft Account team will properly assist you with your concern.

We’re here to help you. Let us know if you need further assistance.

Thanks!