Security Access Code

Question

I was requested to enter a Security Access  Code. Not having one, I requested and received one via an alternate e-mail address after 30 days. This is a four digit code.

However, when entering it I receive the message : " Please enter the 5-digit code. The code only contains numbers. " ???

No matter what I try, this always comes back. As far as I could find out, the code should be 4 digits.

If I try to continue, then I get the message : " There's a temporary problem with the service. Please try again. If you continue to get this message, try again later. ". 

This post is done trough a new email account, as I have no longer access to my regular hotmail account. Anyone can help ? I need my e-mails ( contain invoices etc... ).

Thanks

Answer 1

I was requested to enter a Security Access  Code. Not having one, I requested and received one via an alternate e-mail address after 30 days. This is a four digit code.

However, when entering it I receive the message : " Please enter the 5-digit code. The code only contains numbers. " ???

No matter what I try, this always comes back. As far as I could find out, the code should be 4 digits.

If I try to continue, then I get the message : " There's a temporary problem with the service. Please try again. If you continue to get this message, try again later. ". 

This post is done trough a new email account, as I have no longer access to my regular hotmail account. Anyone can help ? I need my e-mails ( contain invoices etc... ).

Thanks

I have received a message saying I have so many days to acquire a code.  They sent me a five digit one that I have not used because I am supposed to have three days left.  I contacted a phone number that came up when I typed in Outlook on Google.  They told me I have spyware and that they could get rid of it through my computer.  They asked for $399.99 for three years of service.  Now I have two questions myself: 1) Is that five digit code a legit thing? and 2) Did I get a legit Outlook service, or is the number I called a scam?

I hope this helps us both.

Answer 2

I was requested to enter a Security Access  Code. Not having one, I requested and received one via an alternate e-mail address after 30 days. This is a four digit code.

However, when entering it I receive the message : " Please enter the 5-digit code. The code only contains numbers. " ???

No matter what I try, this always comes back. As far as I could find out, the code should be 4 digits.

If I try to continue, then I get the message : " There's a temporary problem with the service. Please try again. If you continue to get this message, try again later. ". 

This post is done trough a new email account, as I have no longer access to my regular hotmail account. Anyone can help ? I need my e-mails ( contain invoices etc... ).

Thanks

I have received a message saying I have so many days to acquire a code.  They sent me a five digit one that I have not used because I am supposed to have three days left.  I contacted a phone number that came up when I typed in Outlook on Google.  They told me I have spyware and that they could get rid of it through my computer.  They asked for $399.99 for three years of service.  Now I have two questions myself: 1) Is that five digit code a legit thing? and 2) Did I get a legit Outlook service, or is the number I called a scam?

I hope this helps us both.

One more thing.  I wish I could find a phone number on site to ask about these questions.  I look and find a lot of FAQs that have nothing to do with my problem.

Answer 3

I was requested to enter a Security Access  Code. Not having one, I requested and received one via an alternate e-mail address after 30 days. This is a four digit code.

However, when entering it I receive the message : " Please enter the 5-digit code. The code only contains numbers. " ???

No matter what I try, this always comes back. As far as I could find out, the code should be 4 digits.

If I try to continue, then I get the message : " There's a temporary problem with the service. Please try again. If you continue to get this message, try again later. ". 

This post is done trough a new email account, as I have no longer access to my regular hotmail account. Anyone can help ? I need my e-mails ( contain invoices etc... ).

Thanks

I have received a message saying I have so many days to acquire a code.  They sent me a five digit one that I have not used because I am supposed to have three days left.  I contacted a phone number that came up when I typed in Outlook on Google.  They told me I have spyware and that they could get rid of it through my computer.  They asked for $399.99 for three years of service.  Now I have two questions myself: 1) Is that five digit code a legit thing? and 2) Did I get a legit Outlook service, or is the number I called a scam?

I hope this helps us both.

One more thing.  I wish I could find a phone number on site to ask about these questions.  I look and find a lot of FAQs that have nothing to do with my problem.

Why can't we go to someone that can answer a simple question?  I feel like the company is hanging us out to dry.  I'm going nuts here wondering if my computer has been compromised, but when I try to find anything out, I get sent around in circles.  Are there human voices out there?

Answer 4

Hi Everyone,

I sincerely apologize for not being able to answer your concern in a timely manner. I know how important for you to be able to regain access to your account again. Let me help you with that.

I just want to know if you still can't access your account?

If yes, we need to get in touch with our Microsoft Account team who are experts in sign in issues in Outlook.com.

To contact them, please fill up the e-form in the link below as a private support request to address your concern on a one on one basis with a Microsoft account support then provide the affected email address and other personal information in a secured environment:

Microsoft Account e-form link

This should help you resolve your issue. I'm locking this thread now so that other users who have a similar issue will create a new thread.  This makes it much easier for us to find people looking for the same support.

Thank you.

Answer 5

I am having the same problem and now they are saying that I have skipped for the last time.

I am also wondering if this is really MS that we are dealing with.