Profile deletion on startup

Darko Bozilovic 1 Reputation point
2021-06-22T14:29:06.927+00:00

We have a very weird problem and can not pinpoint why is it happening. Users are loosing their profile randomly. This is a big problem as it happens to executives and log files don't say much. I tried to pinpoint why its happening, but no success. Let me know if anyone else has this problem or how to solve this issue would be appreciated.
Let me know what info you need and i will provide it to you.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Jenny Feng 14,081 Reputation points
    2021-06-23T02:24:10.347+00:00

    @Darko Bozilovic
    Hi,

    When this happens, every time the user tries to log on to the computer using the username and password, the profile fails to load. This enforces Windows to create a new temporary profile to allow the user to log on to the computer. This temporary profile is also automatically deleted as soon the user logs off. Every time the user attempts to log on to the computer and the default profile fails to initialize, a new profile is created at each successful logon and gets deleted while logging off.

    I agree with MotoX80, check your GPO settings to see if it is the cause of this problem.

    For your reference:
    https://social.technet.microsoft.com/Forums/windowsserver/en-US/551ca112-e8ea-4314-94d5-f9f39b5ec2d4/user-profiles-may-be-deleted-after-you-logoff-from-a-computer?forum=winservergen

    Hope above information can help you.

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  2. MotoX80 32,326 Reputation points
    2021-06-22T18:02:39.007+00:00

    Everything is deleted, like its brand new PC.

    Does "everything" include installed software? If so, it sounds like your desktop build process is either not finishing (or thinks that it's not finished and is retrying) or there is a leftover task that is running that is wiping things out.

    Scan the output of autoruns and look for something that your organization might use/define that could wipe out the PC.

    https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

    What about Group Policy? Have you reviewed those settings? Are you deploying software with GP?

    Again, by implementing file auditing, you should be able to catch the process name that is deleting the users profile.